Really poor way to handle things
Rick:
Long time OBi 110 user. Upgraded to 2872 when I needed to, working fine. Today went to make a call and no go for GV. Lovely to discover that my device doesn't work WHEN I GO TO USE IT. No notice from OBi. Updated to 2886, works fine now.
Long time contributor on the forum too, been barely here in the past year for the same reason. This company, and their outlook on customers, has changed.
JR522:
I had the same issue today and I agree with you 100%. I'm very disappointed in how this has been handled. I spent a while troubleshooting before I found out that they just want $10/year for updates to make it work.
TrevorT:
THANK YOU Rick - I woke up to find my home phone completely dead, with service not available errors - and have put about 4 hours today into manually reconfiguring, updating using the general .fw file - etc - with no luck.
Found your 2886 comment. manually updated my 110 - and voila - I can talk again. I lost almost a days worth of phone calls - and upset about this message saying I need to pay $10.
but thank you for your forum post.
ball3575:
Agree with Rick. Also discovered today that my phone was dead in the water due to need for a firmware update. No communication from OBI. Their portal was more than happy to notify me that my support had expired and $10 would put me back in their good graces for ability to "automatically" update firmware via portal. Opted to be pi$$ed off and do the manual update instead. Thanks for this post which helped me to figure out the issue.
SteveInWA:
Download and save the .fw file from this link: http://fw.obihai.com/OBi110-1-3-0-2886.fwAlthough the filename includes "OBi110", it is also valid for OBi100 devices.Pick up the phone attached to your OBi and dial ***1 and write down the IP address that it reads to you.Open a web browser to that address.Log into your OBi device. The default username and password are both adminClick System Management-->Device Update-->Firmware Update-->Select file to update firmware.Browse to the file you downloaded and select it.Click the "Update" button.You may need to re-authorize your device to use your Google account after this procedure. To do that, first, be sure that you are logged into the correct Google/Gmail account that holds your Google Voice number. Then, open another web browser tab, and log into to the OBiTALK dashboard, click on your device, then click on the Service Provider (SP1 or SP2) that is using Google Voice. Click "Accept" at the prompt. On the window that will open, click the link to "Replace Google account credentials" and follow the instructions.
Navigation
[0] Message Index
[#] Next page