Really poor way to handle things
LTN1:
Quote from: highpks on June 15, 2016, 08:28:39 am
I guess if your not paying $10/yr for premium support and automatic firmware updates then you're (we're) not entitled to be notified when our service is affected. WTF?
That's right...no company has an obligation to notify you of updates or disrupted service once your warranty has expired--unless they have contracted with you to do so.
If you don't like it, don't use that company...don't buy that product. That's the best way to vent your anger or frustration. You are not entitled to anything unless there is a legal obligation. If you think there is a legal obligation and they don't think so, pay $500 per hour of attorney's fees to sue over a $50 device. See where that will get you.
Until then, pay the $10/yr fee for automatic updates, use the manual updates provided in the forums for no fee or use another hardware. It's really quite easy.
StanAdams:
Quote from: SteveInWA on June 14, 2016, 10:53:58 pm
Quote from: StanAdams on June 14, 2016, 10:38:57 pm
Just put the Google Voice app on my Moto X mobile, don't need Obi anymore, esp having to pay for software updates totally unannounced. Bye bye.
Buh bye!
But, if you are going to use your Android phone, then download and install both the Google Hangouts app, and the Hangouts Dialer companion app. This will allow you to make and receive phone calls over WiFi using your GV phone number.
I have Republic Wireless which connects to Wi-Fi automatically. Good advice for those who don't, though. Thanks.
tazmo8448:
Firmware folks and warranty are two different things...firmware is part and parcel to the smooth operation of a unit to comply with usage. Warranty is a bond that the company will repair or replace a unit in an agreed amount of time.
Firmware updates that make a unit work properly is CERTAINLY UP TO THE VENDOR OR SELLER.
To make the statement that they aren't required to notify or make firmware updates available or easily accessed is the stupidest thing I've heard today.
Rick:
Quote from: LTN1 on June 15, 2016, 08:45:12 am
Quote from: highpks on June 15, 2016, 08:28:39 am
I guess if your not paying $10/yr for premium support and automatic firmware updates then you're (we're) not entitled to be notified when our service is affected. WTF?
That's right...no company has an obligation to notify you of updates or disrupted service once your warranty has expired--unless they have contracted with you to do so.
If you don't like it, don't use that company...don't buy that product. That's the best way to vent your anger or frustration. You are not entitled to anything unless there is a legal obligation. If you think there is a legal obligation and they don't think so, pay $500 per hour of attorney's fees to sue over a $50 device. See where that will get you.
Until then, pay the $10/yr fee for automatic updates, use the manual updates provided in the forums for no fee or use another hardware. It's really quite easy.
I guess you missed the part about OBi not notifying customers, via email or the forum, of an upcoming update. Nor did they update the forum post with the new firmware. I love when people start spewing legalize that aren't lawyers and try to be all self-righteous. We bought the product, and they rendered it incapable of working without any notice to us. They disabled it, intentionally. I guarantee that IF someone wanted to waste some time, and money, they could put a great deal of pressure on OBi.
I never made any statement about legality, warranty, or obligation, merely pointed out that OBi handled this very poorly, a continued (in my experience) deterioration in their customer-focus that began a year or two back.
LTN1:
Quote from: Rick on June 15, 2016, 11:36:24 am
Quote from: LTN1 on June 15, 2016, 08:45:12 am
Quote from: highpks on June 15, 2016, 08:28:39 am
I guess if your not paying $10/yr for premium support and automatic firmware updates then you're (we're) not entitled to be notified when our service is affected. WTF?
That's right...no company has an obligation to notify you of updates or disrupted service once your warranty has expired--unless they have contracted with you to do so.
If you don't like it, don't use that company...don't buy that product. That's the best way to vent your anger or frustration. You are not entitled to anything unless there is a legal obligation. If you think there is a legal obligation and they don't think so, pay $500 per hour of attorney's fees to sue over a $50 device. See where that will get you.
Until then, pay the $10/yr fee for automatic updates, use the manual updates provided in the forums for no fee or use another hardware. It's really quite easy.
I guess you missed the part about OBi not notifying customers, via email or the forum, of an upcoming update. Nor did they update the forum post with the new firmware. I love when people start spewing legalize that aren't lawyers and try to be all self-righteous. We bought the product, and they rendered it incapable of working without any notice to us. They disabled it, intentionally. I guarantee that IF someone wanted to waste some time, and money, they could put a great deal of pressure on OBi.
I never made any statement about legality, warranty, or obligation, merely pointed out that OBi handled this very poorly, a continued (in my experience) deterioration in their customer-focus that began a year or two back.
I don't think I was responding to you...actually, I never even cared to read your response.
I was focused on no duty to notify after the warranty expired. Here's what I said in part, "...no company has an obligation to notify you of updates or disrupted service once your warranty has expired--unless they have contracted with you to do so."
And as for your comments, "I love when people start spewing legalize that aren't lawyers and try to be all self-righteous." The self-righteous portion may or may not be right but definitely not the other assumption.
You think too highly of yourself...as I truly didn't even read your post other than glance at the first sentence. Even now I have no desire to read it. So whatever you thought I said about you...I really never cared and still don't.
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