Really poor way to handle things
Taoman:
Quote from: Rick on June 15, 2016, 11:36:24 am
We bought the product, and they rendered it incapable of working without any notice to us. They disabled it, intentionally.
Care to back up that statement? This has affected far more than OBi devices. It also affected older Asterisk builds. Do you think Obihai somehow rendered Asterisk incapable of working with Google Voice also?
http://pbxinaflash.com/community/threads/gv-stopped-connecting-today.19394/
https://www.dslreports.com/forum/r30815246-The-little-Pi-that-could
This issue was caused by Google, not Obihai. Reports now indicate that the older firmware and Asterisk builds are now working again. Whatever Google did they seem to have fixed it..........for now.
Now as to the corollary issue of Obihai not having the real latest software builds for http://fw.obihai.com/OBi-latest.fw and http://fw.obihai.com/OBi2-latest.fw I won't begin to try and defend. Or the problem people have been having trying to find the real latest firmware. Or the fact the fw release notes are at least one if not several versions old. All unacceptable in my view.
My only point is that what initiated the problems yesterday (and apparently are continuing for some people today) had nothing to do with Obihai.
tazmo8448:
I agree..it was a greedy move...someone somewhere came up with the 'brilliant' idea.... ' hey let's charge 'em for firmware updates ' [if of course they're out of warranty] which most of us are, let me see when was the last time I was was charged for a firmware update and my unit was out of warranty....hmmm....never because firmware has nothing to do with warranty.
BIOS updates are a form of firmware....ever pay for that? No matter how old the unit was?
SSD firmware updates...ever have to pay for that??? of course not.
Nice try Obi but no cigar.
SteveInWA:
Quote from: tazmo8448 on June 15, 2016, 04:14:00 pm
I agree..it was a greedy move...someone somewhere came up with the 'brilliant' idea.... ' hey let's charge 'em for firmware updates ' [if of course they're out of warranty] which most of us are, let me see when was the last time I was was charged for a firmware update and my unit was out of warranty....hmmm....never because firmware has nothing to do with warranty.
BIOS updates are a form of firmware....ever pay for that? No matter how old the unit was?
SSD firmware updates...ever have to pay for that??? of course not.
Nice try Obi but no cigar.
Obihai isn't charging anyone to download and install firmware updates themselves. They are giving you two options:
Owners of in-warranty devices, and devices covered by paid, extended support, are entitled to have Obihai remotely initiate and manage firmware downloads.Owners of out-of-warranty-devices, which have not opted to subscribe to paid, extended support, are welcome to download and install firmware updates themselves.
There's no argument that the pop-up notice is poorly worded, and doesn't explain this fact. There is also no dispute that this particular firmware update was not properly posted to the firmware section of this forum, nor was there any official announcement of its availability. However, this is neither "ransomware", nor anything different than standard procedure for consumer electronic products (or automobiles, for that matter).
There is no legal obligation for any company to continue to provide any sort of support, nor any sort of firmware or software to customers post-warranty. If you believe that Obi promised you lifetime free support, or guaranteed that their device would continue to work with every third-party service provider, forever, please provide a reference or link.
Here is a copy of Obihai's Warranty statement:
Quote
Product Warranty & Return Policy
Unless where local law dictates otherwise, Obihai Technology provides a one-year limited hardware warranty. Obihai warrants to customer that this product will conform to its published specifications and will be free from defects in material and workmanship at the time of delivery and for a period of one-year thereafter. Without limiting the foregoing, this warranty does not cover any defect resulting from (a) any design or specification supplied by an entity other than Obihai, (b) non-observance of technical operating parameters (e.g. exceeding limiting values) or (c) misuse, abuse, using in abnormal conditions or alterations of any kind.
After the acceptance of a Return Material Authorization (RMA) request, Obihai will attempt to refund, repair or replace the product. To request an RMA, please contact the party from whom you purchased the product. If you purchased product directly from Obihai and you believe it to still be under warranty, please contact support@obihai.com
nlurker:
This whole fiasco got me to thinking. If Obihai were to go out of business or shut down their servers, would my 110 immediately stop working, or would it continue to function at least until the next time Google makes another change that breaks it?
drgeoff:
Quote from: nlurker on June 16, 2016, 10:33:15 am
This whole fiasco got me to thinking. If Obihai were to go out of business or shut down their servers, would my 110 immediately stop working, or would it continue to function at least until the next time Google makes another change that breaks it?
Only calls made using the 9 digit numbers on the bottom of OBi devices would be immediately affected.
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