Really poor way to handle things
LTN1:
Quote from: PeterK on June 23, 2016, 12:24:52 pm
OMG no kidding this was a REALLY bad way of handling things. My phone just stopped working this morning and I had no clue why. When I went to Obitalk I saw that my device is not up to date for Google Voice. That's it. No explanation of how to correct it except to say I can pay $10 for service!!!
Needless to say I was outraged. i have never seen a hardware company make you pay for a firmware update. Not cool ObiHai, not cool at all.
THANK YOU SteveInWA for the link and instructions. Took all of 2 minutes to complete and now my device works again!
I don't know of any major computer hardware company (Dell, HP, etc.) that will continue to provide automatic updates to their customers after the warranty has expired--without some sort of extended warranty program. The same with software companies like Microsoft--once the warranty period is over, they stop the automatic updates.
That said, I agree that the functionality of any device should not be tied to an update. Updates should only improve functionality and/or security, than be contingent on the continued operation of the device. And...if it is contingent on the continued operation of the device, the hardware maker should notify the end user, regardless of warranty.
dircom:
Quote from: PeterK on June 23, 2016, 12:24:52 pm
OMG no kidding this was a REALLY bad way of handling things. My phone just stopped working this morning and I had no clue why. When I went to Obitalk I saw that my device is not up to date for Google Voice. That's it. No explanation of how to correct it except to say I can pay $10 for service!!!
Needless to say I was outraged. i have never seen a hardware company make you pay for a firmware update. Not cool ObiHai, not cool at all.
How about when Microsoft puts out a new version of windows, and your Printer company refuses to provide a new driver? Paid or Unpaid.
Really, people get a grip.
andyc56:
Quote from: PeterK on June 23, 2016, 12:24:52 pm
OMG no kidding this was a REALLY bad way of handling things. My phone just stopped working this morning and I had no clue why.
Same here, and at a really bad time, too.
Quote from: PeterK on June 23, 2016, 12:24:52 pm
THANK YOU SteveInWA for the link and instructions. Took all of 2 minutes to complete and now my device works again!
I'd like to echo that thanks to Steve and others who posted links to the firmware. I came to the forum, saw a thread called "Really poor way to handle things", and thought, "Aha, this must be it!" I downloaded the firmware and was up and running again quickly.
MFB867:
I, too, am grateful for this forum. I discovered that my phone didn't work at 4:00 PM today. Didn't know what was going on so I tried rebooting the Obi. That didn't help. Looked up my ObiTalk password and logged in, figuring I'd have to re-setup up Google Voice for some reason. Then I found Obi's "send us $10 or your phone is history" message.
I grumbled a lot and was just about to click the $10 button when I remembered the forum. It took about 10 seconds to find the relevant thread, and another 5 minutes to install the new firmware. Phone is fixed!
I like the Obi and, considering that I am paying a $0 annual fee, I can't complain. But it's sure not for Grandma or anyone who doesn't want to bit-twiddle.
Mike
GrailPuffin:
Quote from: SteveInWA on June 14, 2016, 06:55:27 pm
Download and save the .fw file from this link: http://fw.obihai.com/OBi110-1-3-0-2886.fwAlthough the filename includes "OBi110", it is also valid for OBi100 devices.Pick up the phone attached to your OBi and dial ***1 and write down the IP address that it reads to you.Open a web browser to that address.Log into your OBi device. The default username and password are both adminClick System Management-->Device Update-->Firmware Update-->Select file to update firmware.Browse to the file you downloaded and select it.Click the "Update" button.You may need to re-authorize your device to use your Google account after this procedure. To do that, first, be sure that you are logged into the correct Google/Gmail account that holds your Google Voice number. Then, open another web browser tab, and log into to the OBiTALK dashboard, click on your device, then click on the Service Provider (SP1 or SP2) that is using Google Voice. Click "Accept" at the prompt. On the window that will open, click the link to "Replace Google account credentials" and follow the instructions.
This worked for my OBI202 as well with the following firmware update: http://www.obihai.com/firmware/OBi2-latest.fw
Before I actually could do anything, I had to re-enable web access for the OBI202 so I could actually log into the device as admin and upload the firmware. Here are those steps:
Enable logging into your device
• Dial ***0 from the phone connected to the OBi202
• Enter 30#
• Press 1 to Enter a New Value
• Press 1# to Enable
• Press 1 to Save
• Hang up
After the firmware was installed, I needed to delete and then re-establish the connection to Google Voice as well.
Everything is working again. <whew>
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