Really poor way to handle things
Lostdog:
I totally agree. Suddenly my phone stopped working and there was no apparent reason listed anywhere in the support section (which, let's face it, has never been great). This is a great way to piss off hundreds of customers. Thank goodness for you guys here in the forum. SteveInWA, your clear, detailed instructions worked perfectly for me. Kudos!
StanAdams:
Just put the Google Voice app on my Moto X mobile, don't need Obi anymore, esp having to pay for software updates totally unannounced. Bye bye.
SteveInWA:
Quote from: StanAdams on June 14, 2016, 10:38:57 pm
Just put the Google Voice app on my Moto X mobile, don't need Obi anymore, esp having to pay for software updates totally unannounced. Bye bye.
Buh bye!
But, if you are going to use your Android phone, then download and install both the Google Hangouts app, and the Hangouts Dialer companion app. This will allow you to make and receive phone calls over WiFi using your GV phone number.
Rick:
The thing that's funny about this (given that I don't work for OBi nor own part of the company) is that a fraction of any company's customers use a forum. The rest have no idea it exists. When the OBi stops working, the natural course of events is:
- Throw it away and buy something else
or
- Clog up the customer contact channels (chat, email, and phone) asking the same question over and over and over...
Irresponsible behavior, and the lack of updates to the firmware thread is inexcusable.
The good news is that I came back and got my quarterly dose of "what the F is wrong with you, you're an idiot" posts that someone likes to make and that got me laughing.
I would also add that this situation is exactly why I would never setup an OBi at someone's home/business that wasn't savvy enough to discover and resolve the problem. I would also add that putting an OBi in the home of a person that needs a working line (think Grandma with a heart condition) is simply a bad idea. When people first got these devices, they were installing them at relatives all over the place including Grandma. That idea is now not looking so good.
My elderly father in-law has a cell. I bought a bluetooth device to connect the cell to his "house phone" and he has no problems using it. Nearly everyone he calls either has a cell on the same network or is in the Friends and Family list for his service.
For those using GV, you should have it setup to notify you via email that a call was missed or a message left, so even if the OBi is dead you know you got a call. I forward to my cell also, so both ring and I answer whichever is closer, so when the OBi was dead my cell would have received the call.
highpks:
I guess if your not paying $10/yr for premium support and automatic firmware updates then you're (we're) not entitled to be notified when our service is affected. WTF?
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