Why does my home phone say "Line In Use" after hanging up phone call?
SteveInWA:
Quote from: mainhome4 on June 23, 2016, 09:25:45 am
Quote from: drgeoff on June 21, 2016, 11:27:12 am
I suspect the problem is caused by your in house wiring. But before trying to debug that I suggest you check that it is not caused by the two phones. Get one of those adapter things with one RJ11 plug and two RJ11 sockets. Use that to have two phones plugged in to the OBi without using the house wiring. If the problem is still not present, that is quite conclusive that something is awry with the phone wiring in the house.
Are you 100% sure that the house phone wiring is completely disconnected from any telco wires coming into your property?
I don't think it's my in-house wiring because when I just used Google Voice for calls, this issue did not occur. And yes, I am sure that the in-house telco wiring is completely disconnected. I'm thinking it may be a setting in my Callcentric account that is causing the issue, as the issue didn't occur until I started using Callcentric. Any VOIP settings come to mind that you think could possibly cause this issue? I just lowered the time before going to voicemail to 15 seconds to see if that fixes the issue. The phone used to ring for 20 seconds and then go to voicemail when I used Telco. My Callcentric account was set to ring for 30 seconds before going to voicemail. So I'm lowering it to 15 seconds now to see if that might fix the issue(since the phones used to ring for 20 seconds before going to voicemail).
No, this has nothing to do with a service provider configuration issue. It's an electrical issue, just like drgeoff said. "Line in use" is your telephone's way of telling you "the impedance on the telephone wires is below the on-hook level, therefore it appears that another extension is off the hook".
You already tested one of your phones directly plugged into your OBi, and it works properly. Plug the other phone directly into the OBi and test again. If it works, get a 2-in-1 splitter as drgeoff described, and plug that into the OBi, then plug both phones in and try again.
https://www.amazon.com/Belkin-RJ11-2-RJ11-Modular-Adapter/dp/B00004Z5KI
mainhome4:
Quote from: SteveInWA on June 23, 2016, 02:40:20 pm
Quote from: mainhome4 on June 23, 2016, 09:25:45 am
Quote from: drgeoff on June 21, 2016, 11:27:12 am
I suspect the problem is caused by your in house wiring. But before trying to debug that I suggest you check that it is not caused by the two phones. Get one of those adapter things with one RJ11 plug and two RJ11 sockets. Use that to have two phones plugged in to the OBi without using the house wiring. If the problem is still not present, that is quite conclusive that something is awry with the phone wiring in the house.
Are you 100% sure that the house phone wiring is completely disconnected from any telco wires coming into your property?
I don't think it's my in-house wiring because when I just used Google Voice for calls, this issue did not occur. And yes, I am sure that the in-house telco wiring is completely disconnected. I'm thinking it may be a setting in my Callcentric account that is causing the issue, as the issue didn't occur until I started using Callcentric. Any VOIP settings come to mind that you think could possibly cause this issue? I just lowered the time before going to voicemail to 15 seconds to see if that fixes the issue. The phone used to ring for 20 seconds and then go to voicemail when I used Telco. My Callcentric account was set to ring for 30 seconds before going to voicemail. So I'm lowering it to 15 seconds now to see if that might fix the issue(since the phones used to ring for 20 seconds before going to voicemail).
No, this has nothing to do with a service provider configuration issue. It's an electrical issue, just like drgeoff said. "Line in use" is your telephone's way of telling you "the impedance on the telephone wires is below the on-hook level, therefore it appears that another extension is off the hook".
You already tested one of your phones directly plugged into your OBi, and it works properly. Plug the other phone directly into the OBi and test again. If it works, get a 2-in-1 splitter as drgeoff described, and plug that into the OBi, then plug both phones in and try again.
https://www.amazon.com/Belkin-RJ11-2-RJ11-Modular-Adapter/dp/B00004Z5KI
Thanks for the suggestions, but I don't see how my in-house wiring could be the problem. When using just Google Voice, the issue completely goes away! However, when I forward Google Voice calls to Callcentric, the problem occurs. So with my in-house wiring the issue doesn't occur with Google Voice, but occurs when using Google Voice and Callcentric. That leads me to think it's something with Callcentric, not my in-house wiring. Am I not thinking of something? Let me know. Thanks!
SteveInWA:
How hard could it possibly be, to simply perform the test that we are suggesting?
mainhome4:
Quote from: SteveInWA on June 23, 2016, 06:28:54 pm
How hard could it possibly be, to simply perform the test that we are suggesting?
Fair enough. I'll give it a try and see what happens. After doing that, if the issue continues, what should I try to do to fix this? What about if the issue doesn't occur when trying that?
mainhome4:
In case this happens to anyone, I found a solution. I bought the "Panasonic KX-TG7875S Link2Cell Bluetooth Enabled Phone" from Amazon because Obihai recommended buying a Panasonic phone system using a base station. This phone system has a base unit that you plug directly into the Obihai device. Then, all the other phones connect to that base station wirelessly. That solved the line in use issue for me. This specific phone system has some useful features too.
I also had a problem where forwarded calls from my Google Voice number to my Callcentric number would cause the phones to ring weirdly and out of sync. This issue was because my Obi110 had set different ringtones for GV and CC. To fix...
1. Login your obi device on obitalk.com
2. Click on the settings icon under "My Obi Devices"
3. Click "Obi Expert Configuration" at the bottom
4. Click "Enter Obi Expert"
5. Expand the "Voice Service" section
6. Finally, Check what value "X_RingProfile" is under "SP1 Service" and "SP2 Service". Make sure that “X_RingProfile” setup for all of your SP Services are using the same letter(ringtone), for example "A".
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