Add obi device

[lostobi]

Hi everyone,

I am trying to setup my obi110.  My problem is adding the device.  After dialing the number **5 XXXX I receive the error Failed to connect to your device.  I am able to see my IP and tried resetting the device and using firefox and IE.  Please help...

[RonR]

Wih the OBi at factory defaults and connected to the Internet, can you dial **9 222 222 222 and reach the OBiTALK echo test?

[lostobi]

Hi RonR,

I tried dialing **9 222 222 222 and it says there is no service available to receive your call.

[RonR]

Using your web browser, go to the IP address returned by dialing ***1.

What is the OBi status at?:

Status -> System Status -> OBiTALK Service Status -> Status

It should be : Normal (User Mode)

If it's not, it would appear the OBi isn't making it out to the Internet.

[lostobi]

It says "Acquiring Service".

[RonR]

It's appears the OBi isn't making it to the Internet.

I assume the OBi is connected to a router?  If so, try temporarily connecting the OBi directly to your modem and see if you can reach **9 222 222 222.  Power cycle both the modem and the OBi after making the direct connection.  If you have DSL service and your DSL modem requires a PPPoE client on the LAN side, this will not work.

[lostobi]

I have a 2 in 1 Motorola SBG900 SURFboard Gateway with comcast broadband.  Any other ideas?

[RonR]

Not really.  I think you're going to have to get the Obihai folks to help you with this one.

[lostobi]

Thanks for trying Ron, I already emailed them.  There is no phone number support, right?

[RonR]

I believe they only do support via email.

Please let us know if your problem gets resolved and what the solution was so we can better help others.

Best of luck!

[AmigaDude]

You need to configure the firewall in your Surfboard to let the traffic through.  I forget the specific ports, since I chose the "easy" route and put my Obi in the DMZ mode.  There is something similar in your setup that you could use, if you feel comfortable managing the gateway.