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Author Topic: Stuck on 'Configuring' and now 'Offline'  (Read 918 times)
AnalogBoy
Newbie
*
Posts: 2


« on: October 10, 2019, 02:41:44 pm »

Got Obi200 about a month ago and everything was fine. Swapped out my provider's cable modem with my own today and the OBI/GV is the only thing not working. Have tried to reconnect the OBI to my GV account and it just spins on 'Configuring' and after about 10 minutes just goes to 'Offline'.

Oh, and I've been able to 'communicate' with the Obi and it seems happy so I'm thinking the problem is with the GV connectivity.

 Any help/tips greatly appreciated. Thanks.

« Last Edit: October 10, 2019, 02:58:24 pm by AnalogBoy » Logged
AnalogBoy
Newbie
*
Posts: 2


« Reply #1 on: October 10, 2019, 03:38:22 pm »

Welp, I guess I should have just tried ONE MORE TIME because I did and now it's connected and works - thanks.
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drgeoff
Hero Member & Beta Tester
*****
Posts: 4542


« Reply #2 on: October 11, 2019, 09:55:50 am »

Got Obi200 about a month ago and everything was fine. Swapped out my provider's cable modem with my own today and the OBI/GV is the only thing not working. Have tried to reconnect the OBI to my GV account and it just spins on 'Configuring' and after about 10 minutes just goes to 'Offline'.

Oh, and I've been able to 'communicate' with the Obi and it seems happy so I'm thinking the problem is with the GV connectivity.

 Any help/tips greatly appreciated. Thanks.



Yes obi will blame google voice and google voice will blame obi but none will accept responsibility for what is going on.
After you have configured your OBi ATA or OBiPhone to work with GV, that ATA or OBiPhone is the only OBi hardware or software that plays any part in making or receiving GV calls.  No network gear, no server run by or on behalf of Obihai/Polycom. All call set up messages and all voice data is directly between your OBi device and GV servers. Other than by pushing out a faulty firmware update to all the people who experienced the problem there is no way that Obihai/Polycom can cause the GV service to go down.
« Last Edit: October 11, 2019, 09:59:29 am by drgeoff » Logged
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