Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
SteveInWA:
Callcentric's website is confusing at first. They sell inbound calling and outbound calling separately. Since 911 service is outbound, you need to sign up for outbound calling at the per-minute (pay as you go) rate. Once you do that, you can select 911 service for $1.50/month.
KaiKaze:
Quote from: SteveInWA on January 13, 2019, 01:21:27 pm
Callcentric's website is confusing at first. They sell inbound calling and outbound calling separately. Since 911 service is outbound, you need to sign up for outbound calling at the per-minute (pay as you go) rate. Once you do that, you can select 911 service for $1.50/month.
Thank you for clarifying that. Do you know why its asking to add funds to balance when i select pay per use? it automatically sets it to $5. im assuming this balance would be used for the 911 fee? Thank you
SteveInWA:
They don't offer "use first; pay later". It's prepaid, just like a prepaid cell phone plan. Yes, the funds will pay all CC costs/fees.
ThomasL:
Need some help...
I followed the updated step-by-step instruction by dwestall (the very first post in this thread) to set up my obi200 with Google Voice and Callcentric. Along the process, test calls (step #3 and #6) per dwestall's recommendation were made successfully. Then I added Callcentric phone number into GV (step 7) for forwarding. I could not find any box for Google Chat as mentioned, however.
Here is the issue: My test call (Step 8 ) went into a message after 1 ring. The setup at Callcentric is supposed to send calls to voice mail after 25 seconds (5-6 rings). I do not have any call treatments in Callcentric.
The call was received according to Callcentric call history as well as Google Voice call history.
I would appreciate experts' insight to solve this puzzle. Thanks in advance.
SteveInWA:
Those instructions are old, and outdated, so I am not sure that you have an actual problem, or if you are simply experiencing an expected failure.
Big picture: you need to accomplish these steps, in order:
Sign up for a Google Voice inbound phone number, using a Gmail account.Add an OBiTALK device to your OBiTALK device configuration portal: http://www.obitalk.com/obinet/pg/obhdevFollow the prompts to configure Google Voice on that device's SP1You should now be able to make outbound calls and receive inbound calls using that Google Voice phone number and your OBiTALK device. Does that work? If not, don't proceed with any further steps.If it does work then obtain a phone number from Callcentric and then follow the steps to add it as SP2 on your OBiTALK dashboardNext, add that phone number to your Google Voice configuration page and remove the check mark to the left of the "OBiTALK Device" entry. The goal here is to forward inbound calls to the Callcentric phone number instead of to the OBiTALK SIP client.Test it.
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