Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
ThomasL:
Hi, SteveInWA -
Thank you very much for responding to my message. Of the steps you suggested, bullets 1 through 5 were performed previously with successful test calls. The Callcentric phone number was added to GV as a linked number. Based on your Bullet 6, I just now unchecked the box to the left of the "OBiTALK Device" via the legacy GV setting.
Then, I made a test call to the GV phone number. Still, it went to the voice message after 1 ring. Call history of both GV and Callcentric did log in the incoming call.
Would appreciate any further advice.
SteveInWA:
First, stop using the Legacy user interface. Use the current UI, here: https://voice.google.com/settings
Second: reverse the settings on the Google Voice settings page: disable forwarding to the Callcentric number, and enable forwarding to the OBiTALK device. Call the Google Voice number from some other, unrelated telephone number. Your call should ring several times on the OBi-attached phone, and you should be able to answer that call. What happens?
ThomasL:
Under Incoming Calls on GV settings, three are listed as My Devices: Web, ObiTalk Device, Android, of which only the ObiTalk Device is enabled. For call forwarding, only Callcentric number was listed but is now disabled. The test call still just rang once and went to voice message.
I should add: the call history of both GV and Callcentric has logged the call. Given that I already disabled forwarding to Callcentric from GV, it's interesting that Callcentric would have the incoming call. I assume this has to do with Callcentric being registered with the Obi200?
Update: A call just came in with 2 rings and then disconnected itself. The call history of GV has this incoming call. However, the call history of Callcentric does not have it. This is different than the test call I made earlier. So, I made a test call (from my cell) again. As before, after one ring the recording came up. This call is registered into the call history of both GV and CC.
SteveInWA:
That makes no sense whatsoever. IF you disable forwarding to the Callcentric number, then Callcentric should not be receiving the call, nor should it have any log of that call.
You are doing something wrong, but it's so borked-up that I can't tell from this end.
Start over. Delete (de-link) the Callcentric number completely off of the Google Voice settings page. Delete the SPx configuration for Google Voice on your OBiTALK dashboard. Delete the OBiTALK entry off of Google Voice settings.
Unplug the OBiTALK device.
Link a real, 10-digit US telephone number to the Google Voice configuration. Call the Google Voice number from some other phone number that is NOT a linked number. The expected behavior is that your call will ring on the linked phone number, for about 25 seconds, until you answer it on that linked phone number.
Does this work?
ThomasL:
Following your advice, I took the steps below in sequence:
1. Delete Callcentric completely off Google Voice
2. Delete SP1 configuration for Google Voice off ObiTALK (so Callcentric remains as SP2)
3. Delete the OBiTALK entry off of Google Voice (so Web and Android Device remain as my devices)
4. Unplug the OBiTalk device (without replugging in)
5. Like a real 10-digit US phone number to Google Voice
6. Call Google Voice from a different phone
Result: As expected, the test call rang 5 times on the linked phone number.
What should I do next? Thanks!
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