Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
SteveInWA:
Good. That means your Google Voice phone number is working as expected. So, something was wrong with your OBiTALK setup.
Delete the OBiTALK device completely off of your OBiTALK dashboard. Double-check that its SIP entry has been removed from your Google Voice account.
After deleting the device, wait a few minutes, then pick up the attached phone and key in ***8 to restore the device to factory defaults. This will take some time, so wait until the power light stops blinking. Power-cycle the device.
Go back to the OBiTALK dashboard and follow the **5 xxxx steps to re-add the device, then configure it to the correct Gmail account for Google Voice.
Did that configuration process complete, such that the SP1 status now shows "Connected"? If not stop and reply.
If so, then make a test phone call from the OBi-attached phone to some other unrelated telephone number, not another Google Voice number. Does that call work? If so, then call the Google Voice number from that phone number. What happens?
ThomasL:
The following steps were taken in sequence:
1. Check Google Voice that OBiTALK is removed
2. Delete OBi200 from OBiTALK (so that the only thing remaining on the Dashboard under My OBi devices is a Softphone)
3. Replug the power into Obi200; after a while the left green light becomes steady, the middle green light brinks constantly; the right light is off.
4. Press ***8 and then press 1 to confirm factory default. After a while of silence and occasional clickings, the line's dialing tone retunes. I then hang up the phone.
(At this point, Softphone is still the only device on the OBiTALK Dashboard.)
5. Add device with **5 xxxx and confirm my Gmail Account. After a while, the Dashboard indicates that Google Voice is connected as SP1.
6. Test call from OBi-attached phone to an unrelated number. The call was successful.
7. Test call to Google Voice number from the unrelated number. The call was also successful.
So, all steps went through without hiccups. Thanks. I would really appreciate if you could lead me through integrating my Callcentric account into this set up.
SteveInWA:
Great. So, now it is working properly with Google Voice.
There are two reasons to also use Callcentric: Caller ID name (CNAM) and E911. CNAM really isn't that useful any more. There are so many robocalls with spoofed caller ID numbers, that the names are meaningless. But, if you insist, then do this:
Assumptions: you already have a Callcentric account, with a Callcentric number (e.g. 17771234567). CC sells inbound calling and outbound calling separately. For CNAM, you need to obtain an inbound phone number from them (known as a "DID"). This can be one of their $1/month NY State numbers, which have unlimited inbound calling. For E911, you need to subscribe to outbound calling. I suggest signing up for their North America Basic plan: https://www.callcentric.com/rate/plans/north_america_basic/, which provides both E911 and some outbound calling minutes just in case you need them.
Set up the DID number on Callcentric's dashboard, as an extension, on the "Extensions" page. You'll need to add a SIP password, which is not necessarily the same as the CC account password. Go to the "Preferences" section and click on the Voicemail tab, then click edit. Change the ring period to 30 seconds.
Click on the SP2 configuration slot on the OBiTALK dashboard. On the next page, decline the offer to set up Google Voice on this SP. Scroll down to the bottom of the page and click the "OBiTALK compatible service providers" link. On the next page, fill in your Callcentric 1777xxxxxxx number and SIP password and submit. Wait, and then SP2 should say "Registered". Test inbound calling and outbound calling to and from that number to some unrelated phone number. Fill in the E911 information and submit.
Does the CC DID number properly make and answer calls now? If not, stop and reply. If so,
Go to the Google Voice settings page and add your CC DID number as a linked number and enable it to ring on inbound calls. Toggle off the ringing to the OBiTALK device. Test it. You're done.
ThomasL:
Per your advices, I took the following steps in sequence:
1. Use the Callcentric default extension 100 for the account and add a SIP password.
2. On Preference page, click on the Voicemail and change the ring period to 30 seconds
3. Click SP2 at OBiTALK, instead of setting up Google Voice, click Next for OBiTALK compatible service providers; click "Callcentric"
4. Fill in 1777xxxxxxx and password, and submit. Voicemail box is checked, Phone 1 for incoming calls to ring is checked
5. SP2 now is registered with Callcentric
6. Test inbound call from an unrelated number. - Success
7 Test outbound call to an unrelated number - Success
8 Check the box for 911 and submit
9. Add CC phone number as a linked number at GV; inbound calls enabled.
10 Disable rings to OBiTALK device
11 Test inbound call from an unrelated number - failed, it went to a message after 1 ring[/b]
12 Test outbound call to an unrelated number - success
So, there is still a problem. Any insight?
SteveInWA:
WHAT message, exactly, are you hearing after one ring?
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