Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
ThomasL:
The message:
"The person your are trying to reach is currently not available. Please leave a message after the tone. ...."
I also received an email notification from Callcentric about having a message.
SteveInWA:
That's the Google Voice system default greeting, so your call is getting forwarded to Callcentric, and Callcentric is somehow rejecting the call. I can't help you with that; perhaps they can. At minimum, you should look at the Callcentric calls log and confirm that the call is received, and perhaps there will be a clue as to how it is then handled on their side.
SteveInWA:
...and, I hope you did not try to set up any call forwarding rules on your Callcentric account. There needs to be a call treatment that rings your default extension for up to 30 seconds (I actually use 25 seconds, but 30 is safer), then drop to Callcentric voicemail. See my screenshot attached.
ThomasL:
The failed test calls indeed were captured in call history by Callcentric.
The Callcentric setup is the most basic as there is no call treatment besides the default which directs calls to one destination: the default extension 100.
I sought help from Callcentric a couple of days ago to no avail. They asked me to do a few things, including the delete/add, unplug/replug, etc as you had done with me. Eventually, the guy told me everything functions the way they expected on their end and suspected that something might have gone wrong on the OBiTALK side, or even possibly a hardware issue with OBi200. That's why I turned to this Forum for some help.
I am at the point of dropping Callcentric all together as this seems going no where, but I really like its call treatments feature and the E911.
Any further thoughts from you would be greatly appreciated.
SteveInWA:
I'd recommend not using the inbound call forwarding to a CC DID. Just use Google Voice directly. You can still use CC for E911, though - those are separate functions.
When you configure SP2 to use your CC credentials, click the box to use that SP for 911 service. That modifies the digit map such that, when you key in 911, the OBi will route the outbound all to SP2 instead of to SP1.
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