Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
ThomasL:
Thank you greatly for your expertise, spending time and being patient with me!
SteveInWA:
You're welcome. You may want to create a call treatment like mine (although mine shows it forwarding to multiple different CC extensions, which you can ignore and just use your default extension, 100.
You may also get a clue by looking carefully at the full call log (https://my.callcentric.com/call_history.php) to see if the call is being answered, and also look at the call log for the OBiTALK device on it's local web user interface (the local IP address), to see if it shows any sort of error status code.
ThomasL:
Hi SteveInWA - I am back with information from Callcentric and a look at call history of OBiTALK. Perhaps you can decode the mystery? First, some background behind my exchanges with Callcentric might be useful:
Two categories of calls were checked:
Category 1. Calls that are sent to voice mails after 1 ring: may be just a coincidence, but these calls happened to be from my own cell and people I recognize.
Category 2. Calls that are sent to voice mails after about 5 rings: they are numbers that I do not recognize. Some of them left a voice message with Callcentric and some with Google Voice.
Response from Callcentric based on their investigation, in summary -
1. For category 1 - calls were "terminated" by either Google Voice or their underlying carriers for a lack of "200" ok (whatever this meant I do not understand). I quote "your OBi200 issued an immediate 486 Busy Here then our system forwarded the call to your Callcentric Voicemail"
2. For category 2 - calls were handled by (I quote) "your OBi200 issued a 180 Ringing at .8 secs and after 30 seconds our system forwarded to Voicemail". They did not explain why some has recording with CC while others with GV.
So, in a nutshell, Callcentric was basically saying it handled calls properly.
As to the call history of my OBi200, one interesting pattern is that
1. For the category 1 calls, it indicates that calls are from SP1 (GV) to PH1
2. For the category 2 calls, it indicates that calls are from SP2 (CC) to PH1
I could only imagine that the category 2 calls were made by robot callers directly into my Callcentric number which I supposed was not publice anywhere.
I hope these might shed more light for you to help me solve this mystery. Thanks again.
SteveInWA:
Sorry, but I can't make any sense out of your post. There is too much ambiguity around forwarding to "voicemail" -- Google Voice voicemail vs. Callcentric voicemail.
Generally speaking, and ignoring Callcentric: by design, if you link a mobile phone number as a forwarding number, and you call your Google Voice number from that linked number, your call will go directly to your Google Voicemail system, where you would enter your voicemail PIN to listen to messages.
Also by design: if you have multiple forwarding numbers linked, and one of those numbers is busy or powered off, its own voicemail will grab the calls after one ring.
So, you have some sort of configuration error, but I give up. I can't offer any further assistance.
ThomasL:
I understand the non-sensible part of my issue as I have been frustrated. Perhaps you could allow my one more question on the following OBiTALK expert setting.
Under Voice Services -> SP1, there are these parameters and values (in parentheses) that I do not know what exactly they do. My question is - could any of them dictate how long an incoming call forwarded from GV (SP1) will ring?
- X_KeepAliveExpires (15)
- X_DefaultRing (1)
- X_CallOnHoldRing (8 )
- X_RepeatDialRing (5)
- X_BargeInRing (4)
- X_CallParkedRing (10)
Thanks.
I should add SP2 for Callcentric has the same setting as SP1.
Navigation
[0] Message Index
[#] Next page
[*] Previous page