Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911
SteveInWA:
NO expert-mode settings changes are necessary for the proper operation of Google Voice nor of Callcentric, nor when forwarding GV to CC.
Taoman:
Quote from: ThomasL on September 21, 2019, 10:35:19 am
1. For the category 1 calls, it indicates that calls are from SP1 (GV) to PH1
2. For the category 2 calls, it indicates that calls are from SP2 (CC) to PH1
I could only imagine that the category 2 calls were made by robot callers directly into my Callcentric number which I supposed was not publice anywhere.
You said you enabled incoming GV calls to Callcentric (SP2) and you disabled incoming GV calls to your OBiTALK device (SP1). Is that correct? How exactly did you do that?
If so, you shouldn't be getting any incoming calls to SP1 but you apparently are but from "people you recognize." Does this mean all those callers have Google Contacts? If so, then just unchecking the box in front of your OBiTALK device will not uncheck it for all those callers in your Contacts.
If you want all your incoming GV calls to be forwarded to your Callcentric line (SP2) the easiest way (at this point) would be to just block all incoming calls to SP1 using {} in your X_InboundCallRoute.
In OBi Expert:
Navigate to Voice Services-->SP1 Service-->X_InboundCallRoute and uncheck both boxes to the right of the field. Then change the field to be {} instead of ph and save your settings.
Make some test calls (including from your Contacts) and report back your results.
To confirm whether the calls to your Callcentric line were direct "robot calls" check your Callcentric call log with your GV call history. Do the Callcentric calls also show up in your GV call history?
Kate:
For some reason caller name sometimes works with Call Centric other times it just says unknown name. Like previous posts I didn't really get much support from Call Centric in this regard . In fact it has been several hours now with no reply .
Anybody have a solution to this problem ?
I have used them for years with out a problem but I accidentally deleted their number and had to go and reconfigure it again and nowise hit or miss with caller id with name
Thanks
Kate:
I just received a telephone call from cal Centric . Of course they hung on me. I went to the message board and they stated that they made a call and the call was successfully forwarded to me. But once again it says unknown number .
CALYTA:
Quote from: scadaguru on September 22, 2017, 07:45:00 pm
I know this is old post but r Bluestacks Lucky Patcher Kodi eally useful information, thanks a lot for the details.
I have setup this with Google Voice and CallCentric works really good as expected and no issues.
Does anyone know that we can use CallCentric feature called "Call Treatments" with this setup for "Simultaneous ringing", "Hunting", "Telemarketer Block" or "Spam call probability"?
Thanks
Google Voice provides free, unlimited calling, but does not support 911 or Caller Id Name. With this setup, calls coming into to your Google Voice number forward to your Callcentric number and then to the OBi to get Caller Id Name. Outbound 911 calls go through Callcentric, all other calls use Google Voice. You pay $1/mo (for phone number) + $1.50/mo (for 911 service) to Callcentric.
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