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Author Topic: Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911  (Read 65536 times)
Kate
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Posts: 7


« Reply #60 on: October 08, 2019, 09:06:53 pm »

They are being forwarded to call centric as I said but when my phone rings it says unknown number.
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Taoman
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Posts: 1291


« Reply #61 on: October 09, 2019, 06:31:12 am »

They are being forwarded to call centric as I said but when my phone rings it says unknown number.

What does your Callcentric phone history say? When a call comes in that says "unknown" what does it say in your Callcentric call history report?
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chilirock
Full Member
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Posts: 97


« Reply #62 on: October 09, 2019, 02:39:36 pm »

Need some help...

Here is the issue:  My test call (Step 8 ) went into a message after 1 ring.  The setup at Callcentric is supposed to send calls to voice mail after 25 seconds (5-6 rings).   I do not have any call treatments in Callcentric.  

The call was received according to Callcentric call history as well as Google Voice call history.  


I am having the same issue. For me, when I call my GV number, sometimes I hear ringback tones, but the Obi doesn't ring, or rings only once or twice before going to GV voicemail. Many of our calls are not ringing through and going to Google voicemail, even though they show up on the CC call log. It seems to have started around the same time as ThomasL's post above.

I created a similar post here: http://www.obitalk.com/forum/index.php?topic=16253.0. I have had GV->CC setup for CNAM and e911 for more than three years. I prefer to have GV forward to CC to get the Caller Name information that Google Voice doesn't provide. In general it has been working well, with only one time (Feb 2017) where I recall having a similar issue with delays in the phone ringing.

I contacted CallCentric and provided the timestamp of a couple of test calls. They told me that for one of the calls where I didn't hear the phone ring (GV->CC), that the Obi did not respond to the "invite". When I called the CC number directly a minute or so later, the phone rang, although with some really strange sounding ringback tone patterns. I then called the GV number again (GV->CC) a minute or so later and the phone rang.

It's almost like calling the CallCentric number directly woke up the Obi to allow it to respond. I have been on 5921EX for several months now. Nothing else has changed in my network recently other than the firmware on my router that was updated, but that occurred a couple of months before the phone issues started.

Any ideas of things to check or test would be appreciated.
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Kate
Newbie
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Posts: 7


« Reply #63 on: October 09, 2019, 04:41:06 pm »

I checked the Call Centric logs and the calls are going to my Google voice number. The only thing I noticed and I hope this can provide some insight innate the problem. When I uncheck the Obi device in the dashboard my home phone will not ring . When I check it again the phone will ring
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Taoman
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Posts: 1291


« Reply #64 on: October 09, 2019, 06:41:38 pm »

I checked the Call Centric logs and the calls are going to my Google voice number. The only thing I noticed
You didn't notice the CNAM (name of calling party) underneath the calling number in the column titled Calling #?

Quote from: Kate
When I uncheck the Obi device in the dashboard my home phone will not ring . When I check it again the phone will ring

In the OBiTALK dashboard, does your Callcentric line (I assume on SP2?) say "Registered" under the Status column?

What happens when you call your Callcentric number directly?
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Kate
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Posts: 7


« Reply #65 on: October 10, 2019, 12:17:53 pm »

ou didn't notice the CNAM (name of calling party) underneath the calling number in the column titled Calling #?

It shows the name of the party calling me!

Yes it says registered in the dashboard!

When I call the call centric it did ring my google number. Now when I try it form my two cells phones the google voice number does not ring
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Taoman
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Posts: 1291


« Reply #66 on: October 10, 2019, 01:02:49 pm »


When I call the call centric it did ring my google number.

That doesn't make sense to me. If you are calling your Callcentric number directly it should ring your Callcentric configuration (SP2?) on your OBi device........none of which has anything to do with Google Voice.

Google Voice only comes into play when your GV number is called and it is forwarded to your Callcentric number. Right now you're testing calling your Callcentric number directly which bypasses Google Voice entirely.
If possible, have a friend call your Callcentric number directly and post what happens.
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Kate
Newbie
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Posts: 7


« Reply #67 on: October 10, 2019, 04:39:56 pm »

Just called my call centric number and now the calls go thru to my home phone ! Calls did to go thru before . Maybe Call Centric does not have their act together!
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Kate
Newbie
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Posts: 7


« Reply #68 on: October 13, 2019, 12:54:04 pm »

?
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dircom
Sr. Member
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Posts: 476


« Reply #69 on: January 25, 2020, 12:08:57 pm »

Is CNAM via forwarding GV to CallCentric still working A-OK?  My Vestalink subscription is about to renew, and although there are a lot of features, and it is inexpensive, it's kind of a ghost operation.
Also is the call quality good?
TIA
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Taoman
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Posts: 1291


« Reply #70 on: January 25, 2020, 12:37:53 pm »

Is CNAM via forwarding GV to CallCentric still working A-OK?  My Vestalink subscription is about to renew, and although there are a lot of features, and it is inexpensive, it's kind of a ghost operation.
Also is the call quality good?
TIA

Yes and yes.

I'm amazed you're still with Vestalink. Can you even contact or get any kind of tech support with them these days?
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dircom
Sr. Member
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Posts: 476


« Reply #71 on: January 25, 2020, 12:44:18 pm »

It is hard to get a response from VL, but I did contact them a couple of weeks ago to see how long they were going to be around. "We will be in business for at least 5 more years.  Thank you!"

The service is three dollars and change per month, no problems really with the service other than the static on calls after many minutes, but that problem seems to be happening with both VL and GV calls.  They did get rid of the ability to text and fax two or three years ago.  I also have a problem of occasional Can't be Heard at times which is really annoying.
I got a 2182 a couple days ago.  I'll see if that makes any difference.
« Last Edit: January 25, 2020, 12:49:17 pm by dircom » Logged
vintagemoment
Newbie
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Posts: 3


« Reply #72 on: January 29, 2020, 12:02:32 am »

A big thank you for the Tutorial. Very helpful.

Here is the way I have mine setup. A cheap 6.0 cordless phone.

The device is Obi200. Was easy to setup.

SP1 is setup to Google Voice. Inbound and outbound calls will be done with this. Test calls have been made and all works well so far Smiley

SP2 is setup for Callcentric, specifically so I could have a 911 option besides my cell phone.

For Callcentric, I bought the $1 DID then ordered the North America Basic plan with 120 outbound minutes. Couldn't find anything to pay for just 911 service. Comes to $3/month, still a small price to pay.

Wanted to make sure the correct address would be given in case of emergency, so a test call to 933 was made. Information was accurate.

There was a step in the tutorial that I did not follow though.

That was Step #7. Is this step really needed? What is the purpose of it?
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dircom
Sr. Member
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Posts: 476


« Reply #73 on: January 29, 2020, 04:04:25 am »

you missed the part in the thread which is underlined below.
Tutorial: Setup with Google Voice and Callcentric for Caller Id Name and e911

you have to fwd your GV calls to Callcentric in order to get Caller Id Name
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vintagemoment
Newbie
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Posts: 3


« Reply #74 on: January 29, 2020, 11:40:31 am »

I didn't miss a step, I skipped a step Smiley

If you aren't worried about CNAM, than there is no need to do this step.
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ITGrouch
Newbie
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Posts: 1


« Reply #75 on: May 26, 2020, 06:29:44 pm »

Those instructions are old, and outdated, so I am not sure that you have an actual problem, or if you are simply experiencing an expected failure.

Big picture:  you need to accomplish these steps, in order:
  • Sign up for a Google Voice inbound phone number, using a Gmail account.
  • Add an OBiTALK device to your OBiTALK device configuration portal:  http://www.obitalk.com/obinet/pg/obhdev
  • Follow the prompts to configure Google Voice on that device's SP1
  • You should now be able to make outbound calls and receive inbound calls using that Google Voice phone number and your OBiTALK device.  Does that work?  If not, don't proceed with any further steps.
  • If it does work then obtain a phone number from Callcentric and then follow the steps to add it as SP2 on your OBiTALK dashboard
  • Next, add that phone number to your Google Voice configuration page and remove the check mark to the left of the "OBiTALK Device" entry.  The goal here is to forward inbound calls to the Callcentric phone number instead of to the OBiTALK SIP client.
  • Test it.

I used your more concise instructions and everything works just fine. I went one step further. I set SP1 to ring when calls are transferred from Google Voice to Callcentric, which is set up on SP2.
 
« Last Edit: May 26, 2020, 06:31:45 pm by ITGrouch » Logged
SteveInWA
Hero Member & Beta Tester
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Posts: 6105



« Reply #76 on: May 26, 2020, 06:54:57 pm »

Actually, I posted a complete and up-to-date set of instructions to use Google Voice with Callcentric, here:

http://www.obitalk.com/forum/index.php?topic=17024
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
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