Obi1022 with Obi202 Ringing Issues
eightminobi:
Hello,
I'm the proud owner of a new Obi1022--and I love it! However, I have a few questions:
1. Before I added the Obi1022, I had only the Obi202 unit with two Vitelity accounts: SP1 that rang PH1 and SP2 that rang PH2. I used the system with a 2-line Panasonic cordless phone system using an RJ11 plug that goes into PH1 and splits to each of the two lines.
Now that I added the Obi1022, all incoming calls are ringing only on the Obi1022 unit and not to the Panasonic that's attached to the RJ11 port on the back of the Obi202... Do I really need to modify the InboundCallRoute so that it rings the Obi1022 and the Obi202??? If yes, then I don't understand why the Obi1022 rings and not the Obi202--because previously the Obi202 was ringing so somehow the Obi1022 device "took over" and became the device that rings preferentially over the Obi202... As of now, I have not manually tweaked the InboundCallRoute values for any device so it's a mystery to me as to how the Obi1022 is now ringing.
2. I don't really understand what would happen if the Obi202 lost power. Would my Obi1022 continue to function so that I can make outgoing calls and receive inbound calls? If the Obi202 needs to stay in the loop then what role is it playing in my phone system? It's confusing because when I pick up Line 1 on the Panasonic and make a call, I expected that I would hear the call already in progress on the Panasonic if I were to go to the Obi1022 and pick up the same Line 1 SP1 there... But I get a dial tone on the Obi1022. So it seems that each Obi device (202 and 1022) are independently connected to Vitelity. That's why it's unclear to me whether or not the Obi202 needs to remain in the loop at all times. It's even more confusing to me that each Obi device seems to have its own Auto Attendant (but that's a discussion for another day!).
Thank you,
Steve
SteveInWA:
How did you set up the 1022? Did you use the same two Vitelity SIP registrations on the 1022 as you did on the 202? That's not likely to work. I don't know if Vitelity offers sub-accounts or extensions, but you can call them and ask. The issue is that you're registering two different user agents (the 202 and the 1022 to the same SIP credentials at the same time, which is likely not permitted, so only the most recent UA to (re)register will work.
eightminobi:
Oh, shows you how much I have to learn... I did exactly as you suspected so now it all makes sense. By the way, even if what I did isn't permitted, I was able to make two outbound calls on the same "line" (for example, I used SP1 on my phone (the 1022 device) to call my cell then I used SP1 on the Panasonic (the 202 device) to call my cell and both calls were serviced as if I had an extra outbound line).
Perhaps I should explain what I wanted to do:
1. I wanted to keep the Obi202 operating as it was and simply add the Obi1022 as a desk phone. I want the Obi202 to be attached to my two separate Vitelity DID accounts as before and (ideally) I'd want to be able to receive and make calls from the phone attached to the Obi202 and from the Obi1022 phone. Is this possible?
2. Ideally, I want to be able to pack my Obi1022 and take it with me to a vacation home so that I can make/receive calls from that home. I bought the Obi1022 rather than travel with my Obi202 because I did not want to disconnect my then one-and-only Obi202 device during what would be a day of domestic travel during the week...
Thank you,
Steve
azrobert:
Normally, you would setup 2 extensions at the service provider, one for each OBi device. Then you would need to setup routing at the provider to send inbound calls to both extensions. This is the preferred method. I don't know if Vitelity has this feature.
The OBi can also solve your problem. Just send inbound calls to the other device using the OBiTalk network. I assume either the 1st or last device to register to Vitelity will receive inbound calls. Since you can't guaranty with device will register last, send the call both devices to the other.
Use OBi Expert to make the following change.
Voice Services -> SPx Service -> X_InboundCallRoute: ph,pp(510123456)
Change 510123456 to the OBi Number of the other device.
You would make this change for both Vitelity accounts on the OBi202 and the OBi1022. That's 4 inbound routes.
Also on both devices:
Voice Services -> OBiTalk Service -> InboundCallRoute: ph
This is the default setting, but when you add your devices to OBiTalk code is added to send calls to the Auto Attendant. You should remove this code.
eightminobi:
OK, I think I understand the outbound routing instructions--I'm not yet sure I understand the inbound routing, but I'll give it a go and I'll write again here if I have any follow up questions...
Thanks!
Steve
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