Obi1022 with Obi202 Ringing Issues
azrobert:
Quote from: eightminobi on June 24, 2016, 07:19:09 pm
OK, I think I understand the outbound routing instructions
What outbound route?
You are modifying the inbound routes for the Vitelity SP services and the inbound route for the OBiTalk service.
Voice Services -> SPx Service -> X_InboundCallRoute: ph,pp(510123456)
ph will send the call to the local phone port.
pp is specifying the OBiTalk Service, so pp(510123456) is also sending the call to the device with OBi number 510123456 using the OBiTalk network.
Voice Services -> OBiTalk Service -> InboundCallRoute: ph
The remote device will receive the call via the OBiTalk service.
ph will send the call to the remote device's phone port.
The first device to answer will be connected.
eightminobi:
I posted a new message because it occurred to me that I have no clue what ObiTalk is and why it's necessary.
Thank you,
Steve
azrobert:
If you don't need the OBi202 when you travel, you should be able to make this work without adding your devices to OBiTalk by powering off the OBi202 before you leave. You can test this by pulling the plug on both devices, wait a minute then power on the OBi1022. Now the OBi1022 should receive inbound calls.
azrobert:
Vitelity does support sub-accounts.
See: Extra Devices and Sub Accounts
http://www.vitelity.com/faqs/
Setup a sub-account on Vitelity.
You would keep the OBi202 registered to the main account.
Change the OBi1022 to register to the sub-account.
I don't know if call routing is automatic or you have to setup a route for the sub-account.
This would be better than having the OBi202 route the call.
The call path would be from Vitelity to the OBi202 then from the OBi202 to the OBi1022 over the OBiTalk network.
With a sub-account the call will go from Vitelity directly to the OBi1022.
Now you won't have to screw around with OBiTalk.
eightminobi:
Hi,
Vitelity does support sub accounts. I created a new one and changed the registration of the OBi1022 to it. Then I used Vitelity's route feature to route calls from my DID to the original sub account as well as to the new sub account.
Still, only the original sub account rang (i.e., the phone attached to the OBi202). When I removed the original account as a route, the OBi1022 rang...
It seems that Vitelity doesn't route to two sub-accounts simultaneously--it seems that it "hunts" between the two (and two is the maximum number of sub-accounts you can define--at least at my Vitelity subscription level).
The new sub-account is working for out-bound calls on the OBi1022, so I kept the sub-account. Now I can make outbound calls from either my Panasonic (attached to the OBi202) or from the OBi1022 phone.
To try to get both phones to ring simultaneously, I again went to the inbound route setting for SP2 on the OBi202 expert configuration page. I used your example:
ph,pp(510123456)
and changed the 9 digit number to the OBi number for my new OBi1022 phone. Still, only the Panasonic rang. When I remove ph, then I get to an auto attendant...
I don't really understand how pp(<obi number>) works. I get that it copies an inbound call and directs it to that OBi device, but since my device is a 1022 phone, I want the call to come in on Line 2, which corresponds to SP2 (the SP# I am configuring to ring on both devices).
Do you know why I'm getting connected to the AA?
How can I make Line 2 ring when using the pp(123456789) syntax???
Thank you,
Steve
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