Noise and call ending

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Fablog:
Hi,

I use a Obi110 since 2011. My 2 providers are Voip.ms and Google Voice. Never had any problem but since this week I hear a lot of noise during calls. After more or less 5 minutes the calls end and I need to unplug the power cable. I tried my 2 providers, it's the same result.
I tried with a corded phone, I change the power outlet, the power adapter, I did a factory reset, it's all the same

My best guest is that's a hardware failure. What do you think?


Thanks

Fablog:
I opened a support ticket more than a week ago, still no answered. Is it normal from Obihai. Is this support system works? I paid the 10$ support fee few months ago, what a disapointment!

Mango:
I have the same.  Unfortunately, I don't know how to fix it.  :(

How old is your device?

Taoman:
Quote from: Mango on July 23, 2016, 11:40:58 am

I have the same.  Unfortunately, I don't know how to fix it.  :(



The same what? Noise on your line(s)? You're one of the best VoIP troubleshooters around so I'll assume you've done all the normal troubleshooting steps.

Have you tried taking your OBi device to a completely different location using a different ISP, router, modem, and network? If so and the problem remains I would think that points toward the OBi device as being the source of the problem and is probably a hardware issue. Would you agree?

Mango:
I agree it's a hardware issue.  I didn't try a different ISP but the noise problem can be heard even with a dial tone, while disconnected from the network, and it survives a factory reset.  There are no visible problems inside the unit and unfortunately my level of expertise stops there.

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