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Obi100 offline after modem - router restart/reset

Started by VOIPsmasher, July 03, 2016, 09:28:54 AM

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VOIPsmasher

July 03, 2016, 09:28:54 AM
Every time I have to restart my modem & router my Obi100 goes offline, "there is no service available to complete your call" and shows offline in dashboard.

Two questions. This is a consistent problem since I've owned this Obi100 for several years. Is it possible to avoid it?

What's the fastest and easiest way to get back online after a modem/router restart? Right now it ends up being a big hassle with having to delete the device and factory reset and blah blah until I can finally get it working again.

drgeoff

#1
July 04, 2016, 11:40:01 AM
You should not need to do anything as drastic as a factory reset or deleting the OBi from your Dashboard.

The OBi should come back on line either with no intervention from you or in the worst case need a power cycle.

Anything unusual about your modem or router?

VOIPsmasher

#2
July 04, 2016, 02:33:21 PM
I wish it would just reconnect after modem/router restarts. Incidentally both the modem and router have been replaced after switching to a new ISP. I have the same problem now that I had with the old modem and router. I don't believe I've done anything unusual with the setup of the router. I didn't have anything to do with the installation of the modem in either case.

This time I didn't actually have to factory reset the Obi but I did have to delete the device from the portal and re-add.

drgeoff

#3
July 04, 2016, 03:17:04 PM
Did you solve the previous issues of not being able to ping the OBi100 nor access its local web server?

VOIPsmasher

#4
July 04, 2016, 08:38:36 PM
If you're referring to an old thread, yes. Those were issues I was having with my old modem/router.

Mango

#5
July 04, 2016, 08:46:52 PM
What VoIP service provider do you use?

What router do you use?

drgeoff

#6
July 05, 2016, 02:45:00 AM
After a modem or router restart/rest please ascertain:

1.  whether or not the OBi100 gets a valid IP address on your LAN.  Can you access its local web server?

2.  Whether or not the OBi100 is able to reach the internet.  Can you call the **9 222 222 222 echo test number?

VOIPsmasher

#7
July 05, 2016, 07:28:25 PM
Quote from: Mango on July 04, 2016, 08:46:52 PM
What VoIP service provider do you use?

Google Voice

Quote
What router do you use?

TP-Link Archer C7 AC1750
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