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Primary Line for Outgoing Calls not working
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Topic: Primary Line for Outgoing Calls not working (Read 1805 times)
deinck
Jr. Member
Posts: 24
Primary Line for Outgoing Calls not working
«
on:
July 22, 2016, 04:29:56 pm »
Hi -
I han an Obi1022 (latest FW).
I recently added a new gVoice setup to my SP3 and set the option, Primary Line for Outgoing Calls. But on the handset, its not honoring it...it still tries to dial out on SP1
TIA
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SteveInWA
Hero Member & Beta Tester
Posts: 6445
Re: Primary Line for Outgoing Calls not working
«
Reply #1 on:
July 22, 2016, 04:33:37 pm »
Hi:
You need to assign one of the line keys (buttons) to that Google Voice Service Provider. You can do that on the OBiTALK portal page.
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
deinck
Jr. Member
Posts: 24
Re: Primary Line for Outgoing Calls not working
«
Reply #2 on:
July 22, 2016, 04:52:07 pm »
Appreciate the reply.
I'm pretty sure I did assign (screncap attached)?
thanks
Capture.PNG
(102.52 KB, 906x1376 - viewed 317 times.)
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deinck
Jr. Member
Posts: 24
Re: Primary Line for Outgoing Calls not working
«
Reply #3 on:
July 22, 2016, 05:06:52 pm »
update: I even tried going in and creating speed dials specifying to use SP3, with no luck...I get an error 404 when testing them (attached)
Capture2.PNG
(155.9 KB, 782x569 - viewed 278 times.)
«
Last Edit: July 22, 2016, 05:09:19 pm by deinck
»
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SteveInWA
Hero Member & Beta Tester
Posts: 6445
Re: Primary Line for Outgoing Calls not working
«
Reply #4 on:
July 22, 2016, 05:23:48 pm »
I dunno about your 404 issue - that's a different issue.
But, I'm sorry, I forgot to mention that you need to go into Expert Configuration mode, then go to IP Phone --> PHONE settings, and change the Primary Line value to your desired service provider (SP3 in your case). To change anything in Expert mode, you need to remove the check marks from
both
columns to the right of the value. Scroll down and click "Submit" after you make the change and wait for your phone to reboot. See my screenshot.
Untitled image.png
(172.1 KB, 853x452 - viewed 349 times.)
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
deinck
Jr. Member
Posts: 24
Re: Primary Line for Outgoing Calls not working
«
Reply #5 on:
July 22, 2016, 05:28:42 pm »
YES - that did the trick \
Really appreciate it Steve!
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