Can't Receive Call
mcob:
My OBI phone doesn't work since I used Project Fi for my cell phone. Google transferred my GV number to a dummy gmail account and I have installed the new OBI firmware for OBI202. Now I can make outgoing call but can't receive call.
- Status on my Google SP trunk shows "Connected"
- I've checked and unchecked the Forwards calls to box next to Google Chat in my Google Voice settings.
- Call History on my OBi under Status from local OBi web interface doesn't show any incoming call. It does show outgoing calls.
- I have dial *79 to disable DND (No not disturb)
Could anyone help with me?
Thanks!
SteveInWA:
Quote from: mcob on July 21, 2016, 10:29:49 pm
My OBI phone doesn't work since I used Project Fi for my cell phone. Google transferred my GV number to a dummy gmail account and I have installed the new OBI firmware for OBI202. Now I can make outgoing call but can't receive call.
- Status on my Google SP trunk shows "Connected"
- I've checked and unchecked the Forwards calls to box next to Google Chat in my Google Voice settings.
- Call History on my OBi under Status from local OBi web interface doesn't show any incoming call. It does show outgoing calls.
- I have dial *79 to disable DND (No not disturb)
Could anyone help with me?
Thanks!
Hi:
Well, I dunno why you posted in this unrelated thread, but since you're here, I'll give you the newbie free pass ::) ::)
Google wouldn't have moved/transferred your number for you. You would have had to do that yourself.
Fi accounts don't work properly with OBi products, so you need to delete the Google Voice setup you had on your OBi previously, and start over with a new setup of Google Voice on your desired SP.
Please read through my instructions here, and perform the GV setup from scratch.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
In particular, if you did set up a new, previously-unused Google/Gmail/Google Voice account and transferred in the GV phone number then you need to make at least one outbound call using Google Chat on that account, and accept the Terms and Conditions, before it will work on your OBi.
Make sure you are signed into the correct Google account (the one that holds your GV number), before going through the OBi / GV setup process.
mcob:
Hi Steve,
Thanks a lot for your helpful information! I can receive incoming call from via GV on my OBi after check "Forwards calls to: Google Chat".
My GV number stops working after I activated my new Fi cell phone account with my gmail account linked to the gv (my Fi cell # is different from my GV #). https://support.google.com/fi/answer/6246240?hl=en
FI support told me to create a dummy gmail account and they transferred my gv number to that dummy gmail ( I was not allowed to do it myself in this case) in order to receive and male call with the gv.
SteveInWA:
Quote from: mcob on July 22, 2016, 12:53:54 pm
Hi Steve,
Thanks a lot for your helpful information! I can receive incoming call from via GV on my OBi after check "Forwards calls to: Google Chat".
My GV number stops working after I activated my new Fi cell phone account with my gmail account linked to the gv (my Fi cell # is different from my GV #). https://support.google.com/fi/answer/6246240?hl=en
FI support told me to create a dummy gmail account and they transferred my gv number to that dummy gmail ( I was not allowed to do it myself in this case) in order to receive and male call with the gv.
I'm unclear about your reply. Did you go through my instructions to delete your old Google account off of your OBi, log into the new Google Voice account, and add Google Voice again? If so, what happened; does it work now? Yes, you must have a check mark to the left of Chat on the Google Voice settings page. OBi devices are Chat clients, and that's how inbound calls are forwarded to OBis.
mcob:
All I did was to check the mark to the left of Google Chat on the Google Voice settings page, then I get incoming call. I have done the other steps you mentioned before I posted here. Thank you for sharing us that OBi devices are Chat clients and that's how inbound calls are forwarded to OBis.
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