Can't Receive Call

<< < (2/3) > >>

Taoman:
Quote from: tacman7 on July 17, 2016, 07:49:50 am


What should I do next?



So you can make outgoing calls with no problem. Is that correct?

Under Status on your OBi dashboard your Google SP trunk says "Connected?"

Check that the box next to Google Chat in your Google Voice settings is checked. If it is, uncheck and then recheck it again.

Check your Call History on your OBi under Status. You need to login to your local OBi web interface to see this. Are incoming calls showing up at all in your Call History on the OBi itself?

tacman7:
Quote from: Taoman on July 17, 2016, 08:15:35 am

So you can make outgoing calls with no problem. Is that correct?


Yes it is.

Quote from: Taoman on July 17, 2016, 08:15:35 am

Under Status on your OBi dashboard your Google SP trunk says "Connected?"



Yes it does.


Quote from: Taoman on July 17, 2016, 08:15:35 am

Check that the box next to Google Chat in your Google Voice settings is checked. If it is, uncheck and then recheck it again.

I had unchecked it trying everything but I rechecked it now.
I also unchecked the forwarding to my cell phone.


Quote from: Taoman on July 17, 2016, 08:15:35 am

Check your Call History on your OBi under Status. You need to login to your local OBi web interface to see this. Are incoming calls showing up at all in your Call History on the OBi itself?


I will have to learn how to see the call history on the obi itself. I get a dial tone while someone is calling me. You're talking about logging in with a browser to the OBI like it was a router?

Thanks for your help, I'll get looking and testing this afternoon!

tacman7:
It's working!

So you have to have chat clicked to get calls?

Or what do you think was happening?

Thanks again!

Taoman:
Quote from: tacman7 on July 17, 2016, 01:41:41 pm


So you have to have chat clicked to get calls?



Yes, that is required.

Quote from: GV setup tutorial

Under the Phones tab and “Forwards calls to”, you must check the box for Google chat.

http://www.obihai.com/tutorial9

Since incoming calls were working previously this means you must have intentionally unchecked the box next to Google Chat. Why did you do this?

tacman7:
Quote from: Taoman on July 17, 2016, 02:39:07 pm

Since incoming calls were working previously this means you must have intentionally unchecked the box next to Google Chat. Why did you do this?



When the phone stopped working it seemed like that might be a choice. I don't use chat, so I tried unclicking it. Troubleshooting 101. TRY EVERYTHING type of deal.

I guess the thing to do is unclick  it then reclick it to get it over it's problem.

It was clicked and not working.

I never saw the instructions, I just went to google voice and got it working.
Thanks for the link. Cool


Thanks for your help.

Navigation

[0] Message Index

[#] Next page

[*] Previous page