Audio quality issues
TylerSD:
For the past few weeks, multiple different people I've spoken to have mentioned the audio has gone choppy during our call and they have trouble hearing me. It usually gets better after a few seconds, and perhaps only 1 or 2 times a call. It's not reported to me every call, but on enough calls that it's a problem (this is for my business). Everything sounds fine on my end; only they hear the choppiness.
I did have the GV-firmware issue that many people have had recently, and I successfully fixed that 1-2 months ago. The timing of that and this new issue may be related, or just a coincidence. I've been using GV/Obi for many years now and have had a few issues over the years but don't recall this specific issue.
I use Obi100, connected directly into my router (Apple AirPort Time Capsule). The LED light is a solid green on the Obi.
How can I troubleshoot and fix this?
Thanks!
Tyler
drgeoff:
Check your Internet uplink speed and quality. http://myspeed.visualware.com/index.php
TylerSD:
Test results (all positive) from the tool attached.
drgeoff:
Your upload speed is high enough to support a good quality VoIP connection, provided you do not have much other data going to the internet at the same time.
Could anything else be making, probably intermittently, that proviso pertinent?
TylerSD:
Hmm...my Mac does auto back-ups to the Time Capsule multiple times a day, I presume over wifi. Might this be relevant? If so, I guess I could see about scheduling these to certain times I am less likely to be on the phone (right now, it backs up hourly if there are updates).
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