Help. google voice for small business.
just:
Help.
We have Obi1062 and trying gv for our sip.
Now I am new to GV and ran into problem that GV only allows 2 incoming calls or 2 callings in and out same time and the next call while we are using sent to Voicemail right away.
Is it always like this? is there anyway to make calls come through? I have 3 ohi1062 and plan to purchase more. But this makes me think twice.
any help would be wonderful.
Thank you all.
SteveInWA:
Google Voice is not a SIP trunk provider. It's an inbound call forwarding and message management system, designed for personal/individual use. It doesn't have business-class features, and no, it doesn't support multiple "channels" for multiple inbound calls.
Use any of the many SIP VoIP service providers that work with OBi products. Setting up a cloud-based VoIP solution to use with OBi IP phones is easy, and provides the most flexibility for as-needed service expansion or change.
azrobert:
OBi devices limit the number of simultaneous calls for any provider. The OBi1xx and OBi2xx have a default of 2. My OBi1032 has a default of 4. Your 1062 should also be 4. These defaults can be changed.
Use OBi Expert to check the value here:
Voice Services -> SPx Service -> MaxSessions
SteveInWA:
Quote from: azrobert on August 29, 2016, 11:34:51 pm
OBi devices limit the number of simultaneous calls for any provider. The OBi1xx and OBi2xx have a default of 2. My OBi1032 has a default of 4. Your 1062 should also be 4. These defaults can be changed.
Use OBi Expert to check the value here:
Voice Services -> SPx Service -> MaxSessions
Read the OP. The question was about Google Voice. GV doesn't meet this user's needs. Specifically, it isn't a multi-channel trunk provider, nor does it support hunt groups.
azrobert:
Quote from: SteveInWA on August 30, 2016, 01:01:44 am
Read the OP. The question was about Google Voice. GV doesn't meet this user's needs. Specifically, it isn't a multi-channel trunk provider, nor does it support hunt groups.
Read my post. Did I say anything about GoogleVoice? You suggested "Use any of the many SIP VoIP service providers that work with OBi products". The OP will have problems with any provider if MaxSessions is not set properly.
You said:
Quote
Specifically, it isn't a multi-channel trunk provider
This is not true. A long time ago I successfully got 3 simultaneous calls, 1 inbound and 2 outbound to work on a single GV trunk defined on an OBi200. I didn't say anything in my post last night because I didn't know if things have changed and didn't feel like testing. I just tested 2 simultaneous inbound calls on a single GV trunk and it worked. I routed 1 call to a Raspbx extension based on callerid and the other routed to the phone port.
Edit:
I tried 3 inbound calls and the 3rd went to VM, so it looks like the limit is 2 simultaneous inbound calls for GV. I suppose 2 calls work because GV supports call waiting.
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