Frequent call drops using Obi100+google voice

(1/4) > >>

belledion:
Hi all,

I just installed Obi100 to use google voice, but found out the call drops are way to0 frequent! It seems the call would get dropped every 4 or 5 minutes. I tried both a local number and a 800 number and the "5 minute drop rule" applies to both scenarios, giving me 6 drops in total! Does anyone have any idea why this happens? I can barely use obitalk+GV if it keeps dropping calls like this  :(

Thanks!

RonR:
Routers are always suspects in these cases.  If possible, temporarily connect the OBi directly to your broadband modem and see if the problem goes away.

Sometimes forwarding SIP (5060 - 5061) and RTP (16600 - 16998) ports in the router to the OBi will help if the router is the source of the problem.

belledion:
thanks for the suggestion!

could you tell me how to do the port forwarding?

jimates:
Quote from: belledion on July 14, 2011, 01:26:14 pm

thanks for the suggestion!

could you tell me how to do the port forwarding?



You need to make sure the router is the problem. To verify this connect the Obi directly to the modem without the router. Power cycle the modem after connecting the Obi to it.

RonR:
Quote from: belledion on July 14, 2011, 01:26:14 pm

could you tell me how to do the port forwarding?


Port forwarding is done through the user interface of your router.  Specific details would have to come from your router's User Guide or Help files.

In general, you forward a port or range of ports to a specific IP address.  For this reason, the OBi would need to have a consistent IP address.  Some routers consistently assign the same IP address via DHCP to a particular device, others do not.  If your OBi doesn't get a consistent IP address via DHCP, you may be able to configure your router to assign one via Static DHCP.  Otherwise, you would have to configure your OBi for a Static IP address.

The Port Forwarding entries in your router would look something like:

Name    Port Range       Destination     Protocol

SIP        5060-5061      192.168.1.x    Both
RTP      16600-16998    192.168.1.x    Both

where 192.168.1.x is the actual IP address assigned to your OBi.

Navigation

[0] Message Index

[#] Next page