registration to sigpgate failed

[gworona]

I'm trying to set sp2 to sipgate and am not having any luck.

Things that I've seen in other posts that I made sure were correct:

1. Voice Services -> SP2 Service -> X_ServProvProfile : B

2. my linksys wrt54g (one with stock firmware and the other daisychained with dd-wrt) routers don't have sip alg

3. username/sip password are the sip id and sip password you get when clicking sip credentials on sipgate web site.  I'm not using my sipgate userid and password.  When I did I got a 400 message instead of 401.

4. tried it with stunenabled checked and unchecked

I get the message:  Register Failed: 401 (server=204.155.28.10:5060; retrying)   

Any ideas?

[RonR]

Error 401 means the username and/or password is incorrect.


Starting with everything on ITSPB/SP2 at Default, a minimal configuration would be:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : sipgate.com

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : (sipgate credentials username)

Voice Services -> SP2 Service -> Password : (sipgate credentials password)

[gworona]

Thanks, but I verified those settings.  I even did a "create new SIP-password". 

Is there a way to test my sip-user/pw outside of the OBI110?

Would someone want to volunteer to test my current sip-id/pw (I have a $0 balance in the account)?

Is there anything else that could be wrong?

[QBZappy]

If the account is active you should be able to download a softphone such as Xlite and register with your account settings

[RonR]

gworona,

I have a Sipgate account and have verified in the past that it works fine with the OBi.  If necessary, I can try it again (just not at this moment).

QBZappy's suggestion is an excellent one and would verify that you're using the correct username/password.

If it turns out you can successfully register with Xlite but not the OBi, I will put my Sipgate account on the OBi and also try your credentials if need be.

[gworona]

I installed xlite (on a computer that is not on my home network where obi is) and using the same sip-id and sip-pw was able to register and receive a call from my cell phone to xlite.  Eventhough SP1 is successfully using google chat could the problem still be my router?  I had problems in the beginning setting up the obi with google until obi support had me put a switch (I used another router) between the obi and the router.  That fixed it.  If you think the router could be the problem, I can go somewhere else with the obi to use another kind of router.

Should I try that?  Or is that a waste of time and I should try something else?

Thanks for your advise.

[QBZappy]

gworona,

Hi,

1) Did you try connecting directly to the DSL modem?

2) If you are up to it I noticed that your router is supported by DDWRT or Tomato firmware. You might consider flashing the router. Mind you this is not for the faint of heart.
http://vidmar.net/weblog/archive/2007/08/23/tomato-firmware-for-linksys-wrt54gglgs.aspx

[gworona]

FIXED!!!

It wasn't my router firewall as disabling it didn't change anything.

Just to be sure I installed xlite on a computer behind the router and xlite registered and received a call.

Once I configured sipgate from SP2 to SP1 (as someone suggested or did in another post), it worked.  That's kind of disappointing but you can't argue with success.

[RonR]

Sipgate works fine on SP2.  I just configured SP2 with my Sipgate account and had no problem registering, making outgoing calls, or receving incoming calls.