obi110, No dial tone recieves calls but no audio

[naomi]

I have a obi110 with GV.  My phone suddenly has no dial tone, will recieve calls but there is no audio. Light is solid green and internet is working fine. Any ideas?
Thank You

[drgeoff]

Try plugging in a different phone.

A powered OBi ATA should give dial tone even with nothing plugged into its ethernet jack. If it does not, there is a hardware fault. ATA, PSU, phone or phone cord. Probably not the cord in this case if the phone rings.

[naomi]

Thank You. I don't have another phone on hand but the phone is a two line phone, the other line going to a landline, and that is working fine. So i imagine its not the phone. I guess time for a new router then?

[drgeoff]

Thank You. I don't have another phone on hand but the phone is a two line phone, the other line going to a landline, and that is working fine. So i imagine its not the phone. I guess time for a new router then?

1. Can't you do a test by swapping over the two lines into the phone?

2. Did you write "router" in error or are you really under the mistaken impression that a new router will fix the problem?

3. Have you tried power cycling tthe OBi110? And if still getting nowhere you have little to lose by a factory reset. https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset