OBi200 RJ11 Port failure (corrected title)
FreeServiceForLife:
I have owned 2 OBi200 that have experienced RJ11 Port failure. Since this seems to be an alarming failure rate, I was wondering if anyone else has experienced this? I had both devices plugged into surge suppression at the power and RJ11 ports when they failed. The first was covered under warranty, but second was not. So I'm trying to find out if this is a manufacturing issue before I order a new one.
OBiHAI does not do repairs of the devices. Does anyone know of a homebrew repair for these devices?
Thanks
drgeoff:
There is very little to fail in a RJ11 jack and most are subjected to only a handful of insertions during their lifetime. What have you been doing to kill two?
Given the cost of labour and overheads, by the time you have done the paperwork of booking a device into a repair queue there's barely enough money left from the cost of a new device to pay for a technician to take the screws out of the case of a faulty one.
Anyone competent at electronic repairs should be able to replace that socket.
FreeServiceForLife:
Quote from: drgeoff on September 16, 2016, 06:02:12 am
There is very little to fail in a RJ11 jack and most are subjected to only a handful of insertions during their lifetime. What have you been doing to kill two?
I did absolutely nothing to them.. they commited suicide on their own! :o
These were 2 separate devices in 2 separate locations. The OBi200 was working fine (lights all on and showed active in portal), the problem the RJ11 jack had no power, so no phone to call out or get calls in. It appears like a failure on the motherboard. I don't have a schematic to look at so no idea what actually failed.
Any help or guidance from any electronic folks in here would be appreciated.
Thanks,
Agent88:
What makes you think you have a RJ11 Jack failure? Are you sure you are not confusing power from the wall wart? I have scads of RJ11 jacks I have installed in various equipment, wall outlets, etc. and have yet to ever had one fail. If the equipment connected through the jack fails, then it isn't the fault of the jack, it is something else.
BTW: do you know the difference between an RJ11 and a RJ45?
FreeServiceForLife:
Quote from: Agent88 on September 16, 2016, 01:50:23 pm
What makes you think you have a RJ11 Jack failure? Are you sure you are not confusing power from the wall wart? I have scads of RJ11 jacks I have installed in various equipment, wall outlets, etc. and have yet to ever had one fail. If the equipment connected through the jack fails, then it isn't the fault of the jack, it is something else.
BTW: do you know the difference between an RJ11 and a RJ45?
Why do I think that? Because that is why OBi replaced the first one under warranty. Yes I know the difference between RJ11 and RJ45. When I place a phone tester in the RJ11 port on the OBi200, none of the lights come on indicating no power on the RJ11 port. Yes the tester is good because when I use it on the working OBi200, the light come on (Green ok light).
So somehow on the logicboard of the OBi200, something is failing.. not from surge, but from something else. The rest of the OBi200 appears to be working. LAN light, Internet connectivity, etc...
Again if anyone has any ideas now that I have established that it is the RJ11 port that has failed, I would appreciate any feedback.
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