"Error 56" when dialing setup number

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redx:
I am attempting to set up a phone with an obi200 device, but am not able to dial the setup number. Dialing **5, **9, **8, **0, etc. all immediately result in an audio recording repeating "Error 56". I have tried just about everything I can think of and technical support was not able to provide me with any information about this error. Screenshots of config are attached.

drgeoff:
1. Are you using an ordinary POTS type phone plugged directly into the OBi?

2. Try a factory reset as detailed on the FAQ page.

redx:
I am using a POTS phone which works fine when connected to a conventional land line and have performed 2 factory resets. I have also made sure the firmware is at the latest version after the last reset. This is second unit that I have experienced this issue with.

LTN1:
I don't have an answer but I did notice from your first screenshot that your firmware isn't the latest one (it shows build 5264). Perhaps try updating with the latest firmware just to see (though I doubt it would change anything):

Software version level: 3.1.0 (Build:5285)

http://fw.obihai.com/OBi202-3-1-0-5285.fw

drgeoff:
Any possibility that the phone is set to automatically add a prefix code to dialled numbers?

Try dialling ***0.  You should hear "Enter option followed by the pound key".  If you don't, try another phone and cord plugged directly into the Obi200.  If you still don't, you have a faulty OBi200.

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