URGENT - Auto attendant call back feature
adler1:
Hi,
The background: I have two lines on my obi100 device. Line 1 i use for canadian calls and have programmed it so that if I dial any local area code, it uses this line. Line 2 is unlimited north america with an american area code and it defaults to this if it does not recognize the area code.
Question: My wife and I have two Canadian cell phones without data and want to use the "line 2" as a callback to our cell phones in order to be able to place international calls for free while we are out. I have searched through the form and have tried various tricks and have been unsuccessful. Your help would be greatly appreciated! Please also list the steps in order to do so.
Thank You!
ianobi:
Keep in mind that the Auto Attendant is a separate entity. Just like the Phone Port it has its own Primary Line, DigitMap and OutboundCallRoute. These need to be correct for the calls that you intend to use it for. The AA “call-back” does depend on your OBi device receiving CallerID from the cell phone making the original call.
The service you use for the call-back call does not have to be the same service you use for the resulting outgoing international call.
Let’s say that your two cell phone numbers are 12222222222 and 13333333333. Put the following rule at the beginning of your SP2 InboundCallRoute:
Voice Services > SP2 Service > X_InboundCallRoute:
{(12222222222|13333333333):aa($1)},{ … existing rules here …
It says if 12222222222 or 13333333333 calls, the call is routed to AA.
If caller hangs up before the AA answers, the AA calls the number represented by $1, which is the incoming callers CallerID. In this case the AA will call-back using its Primary Line. You may wish this to be your Canadian local service on SP1, so leaving the SP2 service free for placing the international call.
You can force the AA to use a service that is not its Primary Line by using a rule such as this:
Voice Services > SP2 Service > X_InboundCallRoute:
{(<**2>(12222222222|13333333333)):aa($1)},{ … existing rules here …
This would route the call-back call via the SP2 Service.
If there is doubt about matching the incoming call CallerID, you can specify to say match the last nine digits of the incoming CallerID using a rule such as this:
Voice Services > SP2 Service > X_InboundCallRoute:
{(x.222222222|x.333333333):aa($1)},{ … existing rules here …
This can be useful particularly when matching calls coming in via international routes where the exact number format might not be known. Look at Call History via the OBi’s local ip address page to see the exact format of incoming CallerIDs.
The method detailed in this post instigates a call-back from the AA without the original call being answered, so that call should not be charged for. There is another method by using AA Option 3, but this requires the original call to be answered, so incurring a charge.
adler1:
Hi,
Thanks for your quick reply. I have tried your first method and it works, in that when i call, it generates auto attendant (after 2 rings). When I call from my cell phone, it gives me the following options:
Press:
1 to continue call
2 to make a new call
3 to enter a call back number.
when I press 2 to enter a new call, it says please wait while I dial the new number, dials the new number, and then hangs up on both my cell phone and then the other number once the other number is picked up.
I do not want to connect my cell phone call to my sp1/sp2 but rather another number (like I would with a calling card). Is this possible, and how would I do it exactly? Sorry for the noob question.
Thanks!
ianobi:
Quote
Thanks for your quick reply. I have tried your first method and it works, in that when i call, it generates auto attendant (after 2 rings).
The idea of this method is that you hang up before AA answers. Then, within 10 seconds, AA will call your cellphone and offer you the usual 3 options. You then dial the required number, which will be routed according to the AA DigitMap and OutboundCallRoute. If the call is successful, then the AA will have made two calls - one to your cell phone and one to the number you dialled and then bridged the calls together, so using only the services on your OBi100 and not your cell phone account.
Quote
when I press 2 to enter a new call, it dials the new number and then hangs up on both my cell phone and the other number once the other number is picked up.
This may be because you AA DigitMap / OutboundCallRoute are not set correctly for the calls you are trying to make.
To see what routing was attempted after the call check call routings by looking in Status > Call History. This is only available via the local web page. Dial ***4 for the ip address, default username and password are both “admin”.
adler1:
I am not at home now, but will update the routing error once i get home.
As for the DigitMap and OutboundCallRoute, they are both set to default.
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
and
{([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Anything else you can suggest?
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