If I buy an Obi Business Phone, do I also need to buy the Obi VOIP Adapter?
blinx77:
Thanks. As an update, I think I have everything working now. I couldn't get the automatic setup on the Jabra to work so I called them and they walked me through it manually, but as a result I don't think it configured the audio the way it does if you call in the number. There is a bit of quality loss between the Obiphone and the headset. My mom said that when I used just the phone itself sounded extremely crisp, "like the way phones sounded in the old days," so that is great. When I had the headset on, it was fine, and we could both hear each other, but the call quality was just average.
It's a little disappointing that there would be this difference, I had assumed that with a $200 headset this wouldn't be a problem. I'm not sure if it's worth it for me to rock the boat as I am going to be logging lots of overtime for work in the next few weeks so I may as well just move on, but based on my experience I might choose a different headset.
SteveInWA:
I apologize for the delay in posting. Here's my setup.
OBi 1032, with Jabra PRO GN 9470 headset, with Jabra EHS cable and OBi EHS cable (two cables connect to each other with a RJ-45 butt connector).
The auto-configuration on the Jabra base doesn't work with the OBi phone. Instead, I used the base's manual settings: "Clear dial tone" = "A". Mic gain = 7 or 8. The mic gain will depend on the mic gain setting on the OBi (they are additive).
OBi headset settings are shown in the attached screenshot. If you aren't using an EHS, then you would not enable that setting. You must make these settings via the OBiTALK web portal vs. the local web page or on the phone's GUI, to avoid the settings being overwritten at next reboot of the phone. The settings are on the "User Settings --> User Preferences" page, under Expert Configuration.
You must be using the latest available OBi IP phone firmware (build 5.0.0.3497 as of today), because earlier versions had headset bugs. http://fw.obihai.com/OBiPhone-latest.fw?v=2
blinx77:
Thank you again for your help, Steve. I have confirmed I have the latest and greatest firmware for both the Obihai 1032 phone and the Jabra 9470 pro headset. I updated the settings as you suggest, but the sound quality is still markedly inferior when I use the headset rather than the phone, to the point where it is bothering those I am calling. The only difference I can gather between our setups is that I am not using EHS (and I don't have it enabled). But I wouldn't think that would impact the call quality so much.
I have my modem / router / laptop / monitor / docking station / phone / headset all within a few feet from each other, I wonder whether there is some sort interference that is causing the problem. Or maybe a different headset would solve the problem.
blinx77:
I should add that I don't think just volume is the problem. When I lower the volume too much, I am hard to hear. When I raise the volume, I can hear feedback from my own voice. And there is constantly static regardless of volume.
When I switch from the headset to the phone, everyone call tell instantly, the difference is that large.
SteveInWA:
Yeah, I also found that the microphone gain can go from not loud enough for the other party to hear you, to distorted with too much feedback in your ear. There's a setting to reduce the level of your own voice in your earpiece: "HeadsetSideTone", on the same page I posted above. The default is 5. You could try lowering it to, for example, 3, and then increase the HeadsetGain from 3 to 4 or 5, and see if that helps.
Aside from that, if you can return the headset, perhaps a Plantronics would work better.
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