Obi to Obi stopped working
drgeoff:
Quote from: nedsobi110 on October 17, 2016, 08:48:22 am
The response I got from Obihai Tech is beyond lame :
"Please try dialing **9 + 200 XXX XXX (your friend's OBi9 digits).
If issues remain, then it appears your OBi device is no longer working properly and it is already outside of the 1 year warranty. We suggest you get a replacement OBi such as OBi200 model or OBi202 model at amazon.com, it is a newer device and has many more features."
Yes, whoever has been OBi tech support for the last few months should be ashamed of himself. The quality of some answers we have seen reported here has been appalling.
If you can reach the echo test number and your calls via other service provider(s) work, then I very much doubt that your OBi is faulty.
You need to answer azrobert's questions.
nedsobi110:
I am hoping that the situation will resolve itself.
Because both of the devices work normally when calls are placed/received through other service providers, and have worked obi to obi in the past, for years, with no changes to the devices, setup, or configuration, then I am going to assume it is a system issue and not a local device issue.
azrobert:
Use the OBion app installed on an Android or iPhone to call the OBi's. If you only have 2 OBi's calling each other, this might identify which or both are having problems.
Define a speed dial for each OBi like this:
pp(9_digit_OBi#)
Can you call either OBi by dialing the speed number? The OBion app is one of OBiHai's disasters. It has multiple problems and hasn't been updated in years. I just tried OBion on an Android and it connected, but without audio. Even without audio, this will show your OBi110 can be reached over the OBiTalk network.
If you are dialing **9... from the phone port, try dialing the speed dial.
_______________________________________
What are your requirements? Do you just want to send and receive calls from the other OBi? Are both OBi's in N. America? There are other ways to accomplish this. You can define extensions on a free SIP service or your current provider. You can call the other OBi using its public IP address, although sometimes you have audio problems with this method. You would need to setup port forwarding in the receiving OBi's router with the public IP method.
What service provider do you use? Is SP2 free on each OBi?
nedsobi110:
just re-tried Obion on my Nexus 6 - downloads, installs, but won't open / crashes. so I can't try it to assess it.
***What are your requirements? Do you just want to send and receive calls from the other OBi? Are both OBi's in N. America?
Yes that's all - I have limited talk time with my current SP - PhonePower - so I don't want to burn up my minutes on frequent, lengthy calls to my friend. I can always use my cell which has unlimited talk time (Project Fi) but I like the hardware setup I have on my landline (wireless headset) so it's just a matter of preferrence.
***Is SP2 free on each OBi?
Yes
azrobert:
1) Create a free IP Freedom account 1777xxxxxxx at Callcentric
2) Create a sub-account 1777xxxxxxx101 (extension 101)
3) Setup local SP2 with the credentials from step 1
4) Setup remote SP2 with the credentials from step 2
5) Define speed dials to call each other
Create IP Freedom account here:
http://www.callcentric.com/products/
Login
Click Extensions
Click Add New Extension
Select extension 101
Enter password and confirm
Select callerid
Save
Main account defaults to extension 100
Define SP2 on each device:
Service Providers -> ITSP Profile B -> SIP -> ProxyServer: callcentric.com
Voice Services -> SP2 Service -> AuthUserName: 1777xxxxxxx (local)
Voice Services -> SP2 Service -> AuthUserName: 1777xxxxxxx101 (remote)
Voice Services -> SP2 Service -> AuthPassword: password
Voice Services -> SP2 Service -> X_ServProvProfile: B
Define local speed dial: sp2(101)
Define remote speed dial: sp2(100)
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