MOH Music on Hold Obi1022 Ip Phone
jackndot:
Has anyone figured out how to add your own music? I found the guide with the information below, but still no luck.
anyone have a step by step way to get the MOH working on the Ip Phones?
Music On Hold (MOH)
The OBi1000 series have native support of MOH. You may configure a MOH server in the parameter Phone Settings –
Calling Features::MOHServiceNumber. The MOH Server number can be an external SIP or OBiTALK addressable
device, such as pp(ob600559558) or sp3(moh-server). The expected behavior of the MOH Server device is such that
when called, it automatically answers the call and starts streaming audio to the calling device.
The OBi1000 has a built-in MOH Server that can be invoked by specifying: an({prompt}) (where an stands for the
internal announcement server), and prompt is a specification of the source to play. The devices includes a Jazz track
that can be used for music on hold. To enable the built-in track, specify the MOHServiceNumber as an(jazz)
N7AS:
On a previous post, I wrote...
Here is another method to get MOH to work in the OBi1032...
1. - Create a new anveo account. (you do not have to fund it - FREE)
2. - Click on IVR / Call Flow > IVR / Call Flow Builder
3. - Select Template - DEFAULT CALL FLOW
4. - Edit that Call Flow
5. - The second Call Flow item is GOODIES
6. - On that icon, click on the pencil in the bottom right corner of the icon (it will bring up a menu)
7. - On the General tab, Playback a message while waiting for a secret key
8. - Upload your MusicOnHold music .mp3
9. - After it is uploaded, select the .mp3 file in the dropdown list and click UPDATE CONFIGURATION on the bottom of the window
10. - Click on IVR / Call Flow tab on the top menu and select Inbound SIP Trunk for IVR Call Flow
11. - Click on ADD A NEW INBOUND SIP
12. - in the Call Flow for this Inbound dropdown menu select FROM TEMPLATE - Template DEFAULT and click SAVE
13. - You will see the SIP URI to enter in the OBi1032
14. - On the OBI1032 > IP Phone > Phone Settings > Calling Features > MOHServiceNumber
enter the SIP URI you got from anveo
That's it
Enjoy
jackndot:
THanks that didnt work for me, I wrote obi support and they gave me a solution.
Dial ***1 for IP Address. Note down IP Address. Then do the
> following on the phone connected to your OBi202 device:
>
> - Dial ***0
> - Enter 30#
> - Press 1 to Enter a New Value
> - Press 1# to Enable
> - Press 1 to Save
>
> Then with IP Address, input in the address bar and hit enter
>
> Go to “Voice Services / Auto Attendant”. Select one of the user
> prompts, for example 3, and click on User3Description. This will bring
> up a page to allow one to upload an audio file.
>
> Supported formats: .WAV or .AU, 16-bit linear (uncompressed) or
> ALaw/ULaw encoded, mono or stereo, at 8/11.025/16/22.05/32/44.1/48 kHz
> sample rate.
>
> Go to “Physical interfaces / Phone1 port”. Set “MOHServiceNumber” to
> an(%USER3%) in the above example where we loaded the file to user
> prompt 3.
>
I am going to do a youtube video in a week or so because i had a little trial and error on this.
SupTeamGuy:
Hi,
The following will apply to OBi1022, OBi1032 and OBi1062:
-Go to the phone web page: at phone screen, arrow to Settings for Network IP Address. Input IP Address in your browser address bar and hit Enter on keyboard. (Best to use Chrome).
Go to "Voice Services / Auto Attendant".
Select one of the user prompts, for example 3, and click on User3Description.
This will bring up a page to allow one to upload an audio file.
MOST IMPORTANTYLY, supported formats:
.WAV or .AU, 16-bit linear (uncompressed) or ALaw/ULaw encoded, mono or stereo, at 8/11.025/16/22.05/32/44.1/48 kHz sample rate.
-Go to "IP Phone / Phone Settings".
Set "MOHServiceNumber" to an($$%USER3%) in the above example where you loaded the file to user prompt 3.
NOTE: to convert to supported formats, for example, use Audacity software at link: http://www.audacityteam.org/download/windows/
Please let me know if this will work by your response/comments.
Best regards,
SupTeamGuy
swede:
I have successfully uploaded a narrated "hold message" and it plays when I place a caller on hold. (this is for a business). But, it loops and I don't want the same message repeated over and over while a caller is on hold and I prefer it to be a hold message specific to our business - not music. Can someone please help me figure out the where and how, to stop it from looping and just play once or once every 3 minutes?
Thanks!
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