MOH Music on Hold Obi1022 Ip Phone
Adrian12345:
Will this work even if main line is through google voice?
Quote from: N7AS on October 19, 2016, 12:17:59 pm
On a previous post, I wrote...
Here is another method to get MOH to work in the OBi1032...
1. - Create a new anveo account. (you do not have to fund it - FREE)
2. - Click on IVR / Call Flow > IVR / Call Flow Builder
3. - Select Template - DEFAULT CALL FLOW
4. - Edit that Call Flow
5. - The second Call Flow item is GOODIES
6. - On that icon, click on the pencil in the bottom right corner of the icon (it will bring up a menu)
7. - On the General tab, Playback a message while waiting for a secret key
8. - Upload your MusicOnHold music .mp3
9. - After it is uploaded, select the .mp3 file in the dropdown list and click UPDATE CONFIGURATION on the bottom of the window
10. - Click on IVR / Call Flow tab on the top menu and select Inbound SIP Trunk for IVR Call Flow
11. - Click on ADD A NEW INBOUND SIP
12. - in the Call Flow for this Inbound dropdown menu select FROM TEMPLATE - Template DEFAULT and click SAVE
13. - You will see the SIP URI to enter in the OBi1032
14. - On the OBI1032 > IP Phone > Phone Settings > Calling Features > MOHServiceNumber
enter the SIP URI you got from anveo
That's it
Enjoy
dsoden:
I just got my phone set it up working fine with Google Voice as my only and main line.
I made this config for the OBI1022 as described above by "SupTeamGuy"
Uploaded au file just fine and assigned User3Description and User3Length is 60420 (ms).
I enter in ($$%USER3%) for the MOHServiceNumber field
I then reboot as it says.
Finally I call my cell, answer my cell, and put the call on hold - BAM!!! the OBI1022 phone flips out and reboots.
REMOVE ($$%USER3%) for the MOHServiceNumber field - REBOOT again...
and make the call to my cell and the OBI1022 phone is fine and the call is on hold with no music obviously.
How to you configure MOH for the OBI1022 in 2020 with please?
ModelName OBi1022
HardwareVersion 1.1
SoftwareVersion 5.1.11 (Build: 4983EX.1311)
MOHOBI1062:
WORKS PERFECTLY!
Quote from: SupTeamGuy on March 22, 2017, 04:00:05 pm
Hi,
The following will apply to OBi1022, OBi1032 and OBi1062:
-Go to the phone web page: at phone screen, arrow to Settings for Network IP Address. Input IP Address in your browser address bar and hit Enter on keyboard. (Best to use Chrome).
Go to "Voice Services / Auto Attendant".
Select one of the user prompts, for example 3, and click on User3Description.
This will bring up a page to allow one to upload an audio file.
MOST IMPORTANTYLY, supported formats:
.WAV or .AU, 16-bit linear (uncompressed) or ALaw/ULaw encoded, mono or stereo, at 8/11.025/16/22.05/32/44.1/48 kHz sample rate.
-Go to "IP Phone / Phone Settings".
Set "MOHServiceNumber" to an($$%USER3%) in the above example where you loaded the file to user prompt 3.
NOTE: to convert to supported formats, for example, use Audacity software at link: http://www.audacityteam.org/download/windows/
Please let me know if this will work by your response/comments.
Best regards,
SupTeamGuy
NICE!!! WORKS
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