MOH Music on Hold Obi1022 Ip Phone

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tvBilly:
Don't know much about instructing the phone to do what you want, but couldn't you tailer the message you upload to do it? Record a 10 second hold message (or however long you want it to be), and then leave 2 minutes and 50 seconds of silence and upload the whole 3 minute sound file as your hold message.

It would say what you want to the customer on hold, and would repeat every three minutes.

N7AS:
Quote from: SupTeamGuy on March 22, 2017, 04:00:05 pm

Hi,

The following will apply to OBi1022, OBi1032 and OBi1062:

-Go to the phone web page:  at phone screen, arrow to Settings for Network IP Address.  Input IP Address in your browser address bar and hit Enter on keyboard.  (Best to use Chrome).

Go to "Voice Services / Auto Attendant".

Select one of the user prompts, for example 3, and click on User3Description.

This will bring up a page to allow one to upload an audio file.

MOST IMPORTANTYLY, supported formats:
.WAV or .AU, 16-bit linear (uncompressed) or ALaw/ULaw encoded, mono or stereo, at 8/11.025/16/22.05/32/44.1/48 kHz sample rate.

-Go to "IP Phone / Phone Settings".

Set "MOHServiceNumber" to an($$%USER3%) in the above example where you loaded the file to user prompt 3.

NOTE:  to convert to supported formats, for example, use Audacity software at link:  http://www.audacityteam.org/download/windows/

Please let me know if this will work by your response/comments.


Best regards,
SupTeamGuy


This sounds like a good way to do it, but as my OBi1032 is managed on the OBi-Expert on the OBiTalk portal. The Auto Attendant prompts are not accessible.

NCSI:
Quote from: SupTeamGuy on March 22, 2017, 04:00:05 pm

Hi,

The following will apply to OBi1022, OBi1032 and OBi1062:

-Go to the phone web page:  at phone screen, arrow to Settings for Network IP Address.  Input IP Address in your browser address bar and hit Enter on keyboard.  (Best to use Chrome).

Go to "Voice Services / Auto Attendant".

Select one of the user prompts, for example 3, and click on User3Description.

This will bring up a page to allow one to upload an audio file.

MOST IMPORTANTYLY, supported formats:
.WAV or .AU, 16-bit linear (uncompressed) or ALaw/ULaw encoded, mono or stereo, at 8/11.025/16/22.05/32/44.1/48 kHz sample rate.

-Go to "IP Phone / Phone Settings".

Set "MOHServiceNumber" to an($$%USER3%) in the above example where you loaded the file to user prompt 3.

NOTE:  to convert to supported formats, for example, use Audacity software at link:  http://www.audacityteam.org/download/windows/

Please let me know if this will work by your response/comments.


Best regards,
SupTeamGuy


Maybe Im a complete dolt but when I follow these instructions, I get my .au file uploaded, make all the changes and nothing.  Silence on hold.  no matter if I use the "flash/callwait" option or the "hold" option on my phone. 
In the "MOHservicenumber" I entered ($$%USER3%)..... is that the problem?

Any help would be greatly appreciated.

N7AS:
In the MOHservicenumber field you should enter an($$%USER3%)

Adrian12345:
Thank you for all the information,
how do i play a 5 minutes message, it appears that it cuts the audio to 60420 (ms) or 1 minute.

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