Obi200 was working fine, now GV Authentication error / service connection error
stewie:
Our Obi200 was working fine for well over a year. No changes were made to it or my Google account.
Tried dialing out yesterday & got the message "google voice service connection error." The devices' status page says "Backing Off: Authentication error". I can still access Google Voice via my web browser & place calls with Hangouts Dialer, it's only our Obi200 that isn't work.
I restarted the device. I re-entered my password. I logged in to the OBiTALK web site device page, deleted the service provider, & ran "Google Voice Set-up". I followed the instructions at http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460, too. And updated the firmware to the latest version. But this authentication error problem persists.
Anyone else with this problem? Suggestions?
Thanks!
SteveInWA:
Hmm. Thanks for following my instructions in the linked post. It should simply work. We can try a few things to clean out and start over.
Are you using any other service providers on your OBi? Is there anything you've customized that you will lose if we factory-reset the device?
stewie:
No, thank you for posting that info--it's super helpful!
I'm only using GV so I'll do a factory reset & try a fresh setup. It's really late here so I'll give it go in the morning & report back.
Thanks for replying.
SteveInWA:
Great.
So, let's do this methodically. First, delete the OBi off of the OBiTALK dashboard, before you reset it. Wait for the LEDs on the device to stop blinking while OBiTALK remotely resets it. The internet LED will just flicker and the power LED will be on steady.
Next, pick up the phone and key in ***8, then 1 to confirm restoring the OBi to factory defaults. Let the device churn for at least several minutes while you do the next steps:
Meanwhile log into your Google account on your computer, and go here: https://myaccount.google.com/
In the "Sign-in and security" section on the left, click the "Connected apps & sites" link. On the next page, click "MANAGE APPS". On the next page, look closely at the list. Click on anything that looks suspicious to expand it, and, if it looks like something you don't use anymore, delete it. Look for "Google Voice", with the little OBiTALK logo to the left of it. If you find it, delete it. If you don't find it, don't worry. This will clean out any corrupted or incorrect authentication link between OBiTALK and your Google account.
Now, go ahead and set up Google Voice on your OBi, while logged into the one and only Google account that you want to use with it. Leave the Google web page open in one browser tab, while you have OBiTALK open in another tab, and make absolutely sure that you associate your device with the correct Gmail address.
stewie:
Thanks for your clear instructions.
The TLDR; is it's working--thank you very much!
Here's the details in case anyone else runs into this.
I followed your instructions precisely (deleted device via the OBi dashboard; revert to factory default; delete Google Voice authorization from Connected Apps (while using the correct google account & also using Firefox, BTW); then added the device back to the OBi dashboard (with the Google tab in the background)), & unfortunately the same problem occurred.
When adding the device from the OBi dashboard, the Google oauth page appeared & I granted permission. OBi continued the setup & a second or two later it popped up another oauth permission for "offline access". I granted that, too. Then a message appeared saying something like the device setup failed. (I think this happened because OBi couldn't get access in the allotted time so it prompted for offline access permission. Since authentication still failed, I got the device setup failure message.)
So I tried again. I followed the same directions. This time it worked.
This makes no sense, but I won't complain because it's working now.
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