New unannounced OBi Phone firmware / OBiPhone bug discussion
Mango:
Obihai Support responded. Their rep says I am using a "very old" firmware version and that I should be using at least 5.0.2.
I said in my original message to them that I am using 5.0.2.
SteveInWA:
Quote from: Mango on October 24, 2016, 04:24:24 pm
Obihai Support responded. Their rep says I am using a "very old" firmware version and that I should be using at least 5.0.2.
I said in my original message to them that I am using 5.0.2.
Quote
So on October 1, I emailed Obihai support asking how to disable the main menu, since I don't want users to be able to perform firmware upgrades or reboots. They told me that couldn't be done because my firmware was old. In the customarily frustrating Obihai way, they stopped replying despite me asking three times over a week and a half what the new firmware version was.
Answer: this feature was added in 5.0.0.3806. It's located in IP Phone >> Phone Settings >> GUI Menus.
I haven't tried 5.0.2 and 5.1.2 yet.
Not defending Obihai support, but... in your original ticket to them, you WERE running 5.0.0, so perhaps the rep was just lazy and didn't pay attention to the fact that you had since upgraded.
Aside from that:
During the early days of my ownership of my 1032, it had constant reboots. It turned out that I was using a TP-Link POE adapter that was defective/poor quality, and so the phone wasn't getting reliable power. As soon as I took that POS POE ( ::) ) adapter off, and used a regular power wall wart instead, I haven't had any reboots since.
And, dare I suggest, you might have some corrupt bits in the phone's config. It would be worthwhile to try a factory restore, and then the minimal amount of configuration necessary to perform another test.
Mango:
Good thought. No doubt he remembered a ticket from three weeks ago that he still hasn't answered yet.
Quote from: SteveInWA on October 24, 2016, 04:41:37 pm
It would be worthwhile to try a factory restore, and then the minimal amount of configuration necessary to perform another test.
That's a great suggestion. I don't know why I didn't think of that. All this time I've been trying to diagnose the phone's problems with acupuncture.
SteveInWA:
Quote from: Mango on October 24, 2016, 08:02:14 pm
Good thought. No doubt he remembered a ticket from three weeks ago that he still hasn't answered yet.
Quote from: SteveInWA on October 24, 2016, 04:41:37 pm
It would be worthwhile to try a factory restore, and then the minimal amount of configuration necessary to perform another test.
That's a great suggestion. I don't know why I didn't think of that. All this time I've been trying to diagnose the phone's problems with acupuncture.
Perhaps acupuncture would improve your attitude. Nowhere in your discussion so far, have you mentioned doing a factory restore.
I'm not defending Obihai support; I was merely pointing out that some bonehead who may have read your ticket may not have been paying attention, and a polite reply that yes, you have indeed upgraded the firmware since the ticket was opened, might be worthwhile.
During the beta test, the phones were randomly rebooting. I simply mention this as one reason that the rep would have wanted to eliminate that possibility.
I also mentioned that power supply issues could make the phone reboot, as happened to me, as a FYI.
I'll remember to not reply to any of your posts in the future.
WelshPaul:
Quote from: SteveInWA on October 23, 2016, 09:09:12 am
Hi Paul; all's well here in my little OBi-family, with a 202, a 110 (on the shelf), a 1022 and a 1032, and the two 200s I support for friends. Thanks for that information. I updated my 1022 and 1032 phones with 5.1.2.3855, and both seem to work fine, although I am not going to devote much time to extensive testing. Perhaps you ought to tell Sherman that you'd volunteer to be the forum's firmware section editor. ;) ;D
Regarding ringtones on the IP phones; early on, I discovered that the default ringtone didn't support distinctive ring patterns, so I switched to "Bell C.dat", which does work with DR.
Good, nice to hear that you're keeping well. I haven't spoken to Sherman for some time now, can't hurt dropping him an email I suppose. ;D
It's a shame that nobody is updating the firmware/release notes section of the forum, i'd happily volunteer to be the forum's firmware section editor and keep it all updated if need be.
My little OBi-family only consists of is an OBi202 now. :-[
I still have several 100's, 110's, 200's, 202's and a 1032 (plus several accessories). I would use the OBi1032 as my primary phone but sadly the OBi1032 doesn't match an inbound calls CLI to that saved in the phones phonebook. :-\
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