Calling in to Google Voice, leaving voice mail issues/questions
mo832:
I have noticed some strange behavior with GV. If I call in to my GV number from an outside line, if there is no answer, the GV robot answers and you can leave a voice message, or press * and enter your pin and it lets you retrieve msgs or place a call, etc. This has been working for me from a completely separate number.... BUT if I use my Obi connected phone on SP1 to call itself, or use SP1 to call SP2 (GV > callcentric > SP2), The robot answers, but it will not do anything when I dial * or any other key. It completely ignores key presses and just goes straight to message record. I have tried multiple handsets.
1. Is there some reason this action is failing (by design)? DTMF seems to fail calling self, but works on other outside DTMF systems.
2. Is there another way to call into my own GV number in order to place an outgoing call from the handset vs. using the GV web page "call" button?
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Separate issue:
3. When leaving a voice mail on GV, are there any options for replaying the message, delete/re-record, etc? I couldn't find any keys worked there as well.
4. Where do I find the options/keys/menus for using GV VM ?
drgeoff:
Try changing the DTMFMethod setting of your OBi. It is under Service Providers, ITSPA (or B if GV is set up on that), General.
If you normally configure your OBi using the portal, you'll need to use Expert Mode.
mo832:
Thanks, drgeoff. Well, re: DTMF, I thought I solved that one years ago. I did whatever was suggested on the other thread, and after that any future tests on OUTSIDE dtmf systems (banks, airlines, etc) started to work fine. I really don't think that is the problem, and I would hate to then lose the DTMF for every other phone. Just my feeling, but am open to trying.
Are you saying that this situation I described (first item in OP) does not happen with you?? Have you tried it and does it work for you?
mo832:
Please- looking for some further input. Anyone? Refer to top post.
drgeoff: can you answer my follow-up?
Here's a quick question on one part of my post: For a caller getting to voicemail, is their only option to simply speak at the beep and then hang up? No keys to press for further options, or to erase, or to replay? etc.
mo832:
Bump.
A little help? Thank you.
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