Calling in to Google Voice, leaving voice mail issues/questions
SteveInWA:
This is exactly why nobody wanted to answer your questions. You have a long track record of asking questions that demonstrate an unwillingness or inability to understand the technology, read the documentation, test things and figure out the answers. Value and respect other people's time and take some responsibility to learn on your own.
An OBi device that is properly configured to use Google Voice WILL simply work, including DTMF. You don't need to ask other people to run experiments for you. If you are having these basic issues, then delete the Google Voice configuration off of your OBi completely, then add it back again by clicking the SP and following the instructions.
You do not need to call your own OBi number. You simply configure it to use the Google Voice SP as the default for outbound calls, and then pick up the phone and call the number. The other SP will be used with your CC number for INbound calls.
No, there is no printed menu tree for the voicemail options spoken to you over the IVR. It's unnecessary. There are no hidden or secret options. Kiki will prompt you with the available options. If you want to write your own menu tree, then push all the buttons and write down what happens.
drgeoff:
Quote from: mo832 on October 31, 2016, 01:25:47 pm
Thanks, drgeoff. Well, re: DTMF, I thought I solved that one years ago. I did whatever was suggested on the other thread, and after that any future tests on OUTSIDE dtmf systems (banks, airlines, etc) started to work fine. I really don't think that is the problem, and I would hate to then lose the DTMF for every other phone. Just my feeling, but am open to trying.
Are you saying that this situation I described (first item in OP) does not happen with you?? Have you tried it and does it work for you?
I don't have GV configured on my Obi110. I do have GV configured on an Asterisk PBX and the Obi110 is an extension on the PBX. I can call my GV number and it responds to keypresses on the phone.
LTN1:
Quote from: mo832 on December 21, 2016, 02:26:22 pm
In response to the previous post, the simple part, which has nothing to do with how complex it is or isn't, or how it can be searched, has to do with someone else trying it on their phone to see if the results match. That is "simple", but not possible with a single person or machine. It is not a technical problem, it is more a situational problem.
My second set of questions are merely informational- do these options exist or not? This is simple and quick for someone who has the prior knowledge, and one would expect to find several of those folks on here.
I don't think that is demeaning, and I did not intend it that way.
If all you want is to take someone's time in calling their GV number from the handset connected to the OBi to see if the DTMF works normally, it will depend if someone wants to do that. Evidently, no one was willing to be your "assistant" for testing purposes until drgeoff responded over a month later. But your first question doesn't just ask that...it specifically stated, "1. Is there some reason this action is failing (by design)? DTMF seems to fail calling self, but works on other outside DTMF systems."
This question alone doesn't just ask, "Hey friend, do me a favor and just call and see if you can use your DTMF on the menu tree." It explicitly asks why is YOUR DTMF is failing in that scenario? The question clearly implies more than just a quick test. The problem could be many things...including software/hardware issues to user error--somewhere/somehow. It was a loaded question whether or not you think it is. It was certainly not simple.
Do a search on the forum and follow SteveInWA's numerous advice to others--by factory resetting your OBi to see if bringing everything back to the original default would somehow resolve a potential user configuration error. If that doesn't work...contact Obihai tech support to see if you have a defect (assuming it is still under warranty) to see if you can get a replacement. Otherwise, like Steve said...it should just work.
mo832:
@LTN1,
Just to clarify, when I wrote "by design", I was saying "is this supposed to do this?", or "did the GV developers intend this for some reason (security, reliability, etc)?". Similar to the recent topic about GV not using VOIP as the validation number. It continues to fail bc GV chose to not allow it "by design", i.e. intentionally.
I was *not* asking "does my equipment have a defect or is my setup wrong" when I used "by design". I do know the difference between a unique problem and one that applies universally.
LTN1:
Assuming that was all you meant. The answer is no...it is not by design. Your system is acting out of the ordinary in that situation. Factory reset and/or contact tech support...unless someone here is willing to troubleshoot it for you.
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