Calling in to Google Voice, leaving voice mail issues/questions
mo832:
Quote from: SteveInWA on December 21, 2016, 02:54:20 pm
You do not need to call your own OBi number. You simply configure it to use the Google Voice SP as the default for outbound calls, and then pick up the phone and call the number. The other SP will be used with your CC number for INbound calls.
Well, yes and no. I have it configured exactly as you describe and use it in that way, but sometimes I need to make an outgoing call using the GV number assigned to the secondary (CC) port as the outgoing caller id. The only way I can successfully do this now (which happens daily) is to use the GV web page "call" button. Sometimes I am not in front of the computer when I wish to do this. Hence, my desire to control all of this from the Obi handset alone, even though it would involve a cumbersome set of steps.
* * *
Regarding the voice mail options, I actually did do many searches, both before and especially in the 6+ weeks following my original post. What I found seemed to clearly indicate that all callers could do with the GV voice mail was to simply speak and hang up. (Some of these answers were up to 2 years old). Are you saying there should be options available to replay, append, erase, etc. a message you are leaving?
LTN1:
Quote from: mo832 on December 21, 2016, 05:03:04 pm
I have it configured exactly as you describe and use it in that way, but sometimes I need to make an outgoing call using the GV number assigned to the secondary (CC) port as the outgoing caller id. The only way I can successfully do this now (which happens daily) is to use the GV web page "call" button. Sometimes I am not in front of the computer when I wish to do this. Hence, my desire to control all of this from the Obi handset alone, even though it would involve a cumbersome set of steps.
Are you now saying that you can't dial **2 to use the GV number assigned to your SP2 port?
mo832:
Quote from: LTN1 on December 21, 2016, 05:14:21 pm
Quote from: mo832 on December 21, 2016, 05:03:04 pm
I have it configured exactly as you describe and use it in that way, but sometimes I need to make an outgoing call using the GV number assigned to the secondary (CC) port as the outgoing caller id. The only way I can successfully do this now (which happens daily) is to use the GV web page "call" button. Sometimes I am not in front of the computer when I wish to do this. Hence, my desire to control all of this from the Obi handset alone, even though it would involve a cumbersome set of steps.
Are you now saying that you can't dial **2 to use the GV number assigned to your SP2 port?
No I am not saying that. I can physically dial **2, **9, etc from the dial tone and it does what is expected. However, when I use the Obi handset to call a GV number, and it goes to voice mail, The GV "Kiki" will not respond to any pressed keys at that point. But dialing out from the Obi to a bank, airline, business IVR system, I can press any key or combos and it will register properly. Every time. So DTMF works from the Obi handset, but the GV automated system doesn't like it. Other systems do like it.
The reason I am not able to dial out directly from SP2 using **2 is bc I don't have an active paid outgoing account set up with CC. Only incoming DID for callerID name purposes. And, even if I did have CC credit for outgoing calls, dialing **2 would place my CC phone number on the receivers caller ID display, not my GV number. I could assign SP2 to GV and Google Chat and use **2, but then I would cut out CC altogether and lose CNAM, right?
LTN1:
Quote from: mo832 on December 21, 2016, 05:40:44 pm
I could assign SP2 to GV and Google Chat and use **2, but then I would cut out CC altogether and lose CNAM, right?
Steve is one of the resident experts using Callcentric--so he may correct me--but as I understand it, you should be able to configure all SPs with a particular SP (in this case, SP1) as the Primary Line for Outgoing Calls (check Phone 1 and uncheck Phone 2--working on the assumption you have an OBi202). It shouldn't interfere with any functions of the incoming line.
mo832:
To clarify, I have an Obi100 with only 2 SP's.
I have 2 GV numbers and use the primary on SP1 (which is also the default for outgoing calls), and the second GV number on SP2. The incoming "forwarding" line for SP1 is Gchat, so fully GV. The incoming SP2 is forwarded from GV to CC for CName and then to the Obi.
So, normally, when I pickup and dial, the outgoing call is placed directly via GV and it uses my primary GV phone number as the caller id. Sometimes, I want to dial out from my second GV number and display that one. How I do it now is to go into my GV web page for line 2 and use the "call" button. It calls me back and places the call, appearing to come from the second GV number. If I were to make the second number directly connected to Gchat, and thereby use the phone handset to dial out (say, using **2), it would work just like my primary number, but then I could not use CC concurrently on SP2, and would lose incoming caller name.
As long as I have SP2 configured for incoming calls via CC, I have only 2 ways to dial out from my 2nd GV number: 1. use the web page 2. call the GV number from an outside line and wait for Kiki to answer GV, then use option 2 to place a call. Kiki responds to almost any standard phone I have tried, but does not seem to like VOIP phone dialers, and does not recognize my Obi handset dialer. I have tried using hangouts dialer from a smart phone, and Kiki hears the * at the beginning, but doesn't get the number key sequence right, possibly because of latency. But at least it hears the *.
The reason I would want to ever do this, is the occasional time when it is not convenient to walk over to the computer to place a call, but I would like to use the second number as the outgoing display. Therefore, I would put up with the hassle of dialing approx. 25 digits once in a while and following all the prompts bc at least I could do it from the remote handset, the few times it would happen.
TL;DR
I want CC for incoming calls and CNAM all the time. I want to use the GV number associated with CC for outgoing calls some of the time.
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