Calling in to Google Voice, leaving voice mail issues/questions
mo832:
I know this question has been ignored for a long time, and that is usually a hint that nobody has any interest. But, it's a simple question that wouldn't be hard to check, if someone would be so kind.
I had noticed that the boards were practically dead the last several weeks, but it appears it has picked up. Some of the resident "gurus" like SteveinWA and drgeoff have been spotted ;). Can anyone offer some input please?
SteveInWA:
Quote from: mo832 on October 31, 2016, 12:43:28 pm
1. Is there some reason this action is failing (by design)? DTMF seems to fail calling self, but works on other outside DTMF systems.
This happening because of some settings issue you have caused. If you enable the OBiTALK option to use your Google Voice number with a security alarm system, it causes DTMF recognition failures. Go look at your settings.
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2. Is there another way to call into my own GV number in order to place an outgoing call from the handset vs. using the GV web page "call" button?
Why? Just place the call directly from the Google Voice number: pick up the phone and make the call using your Google Voice SP.
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Separate issue:
3. When leaving a voice mail on GV, are there any options for replaying the message, delete/re-record, etc? I couldn't find any keys worked there as well.
The options work, but your OBi is mis-configured.
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4. Where do I find the options/keys/menus for using GV VM ?
You find them in your ear. Just listen to Kiki prompt you with the options.
LTN1:
Quote from: mo832 on December 21, 2016, 09:48:40 am
I know this question has been ignored for a long time, and that is usually a hint that nobody has any interest. But, it's a simple question that wouldn't be hard to check, if someone would be so kind.
Off tangent here...but I want to respond to how some people, when they can't find or do something, sometimes think it is easy or simple for someone else. It may be simple but it may not. If it was truly that simple, the person asking can put in a few minutes researching it to find the answer.
In my professional work, an answer may (and I stress, MAY) be simple for me to answer--but that was the result of 8+ years of training and numerous years of practice in that area. Whether a client or patient intends it or not, I find it demeaning that someone would assume a question(s) should be easy when they have no clue how to get the answer even if they spent hundreds of hours researching it.
Very few technical answers are simple by itself--except maybe the fundamentals of "Will I die if I stop breathing...can someone really sue me for no reason, etc.?" Those answers are simply yes. On the other hand, "Why am I having a hard time breathing or how do I defend myself against a frivolous lawsuit (and the like)?" are not simple...even if they could be simple for the professional with a dozen years of training and practice.
If a person doesn't know how to answer a question after a few minutes of Googling the forum or the web, the answer is not simple. Don't assume it to be simple for someone else--especially when many variables could alter the answer--like user error that wasn't disclosed--or even hardware issues, primary or third party.
mo832:
In response to the previous post, the simple part, which has nothing to do with how complex it is or isn't, or how it can be searched, has to do with someone else trying it on their phone to see if the results match. That is "simple", but not possible with a single person or machine. It is not a technical problem, it is more a situational problem.
My second set of questions are merely informational- do these options exist or not? This is simple and quick for someone who has the prior knowledge, and one would expect to find several of those folks on here.
I don't think that is demeaning, and I did not intend it that way.
mo832:
Quote from: SteveInWA on December 21, 2016, 10:49:37 am
Quote from: mo832 on October 31, 2016, 12:43:28 pm
1. Is there some reason this action is failing (by design)? DTMF seems to fail calling self, but works on other outside DTMF systems.
This happening because of some settings issue you have caused. If you enable the OBiTALK option to use your Google Voice number with a security alarm system, it causes DTMF recognition failures. Go look at your settings.
I don't have an alarm system and have never fooled with that area. What should I be looking for? Are *you* able to do what I have described? I have no DTMF issues with remote systems, only within the obi setup, and *only* when calling back into itself. I can successfully use dtmf when dialing out or when using **9, etc.
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2. Is there another way to call into my own GV number in order to place an outgoing call from the handset vs. using the GV web page "call" button?
Why? Just place the call directly from the Google Voice number: pick up the phone and make the call using your Google Voice SP.
I do this with one SP line. But the other SP line is setup for callcentric for CNAM, and the only way to place a GV call this way is to use the web call button, unless I can get the GV attendant to work
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***********
Separate issue:
3. When leaving a voice mail on GV, are there any options for replaying the message, delete/re-record, etc? I couldn't find any keys worked there as well.
The options work, but your OBi is mis-configured.
What options?? I am not even using an Obi sometimes when I call into GV from an outside line. The obi box never enters the picture. Are you sure you didn't mean the OBI options? I am referring to replay, erase, etc when LEAVING a message (e.g. a friend calling me)
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4. Where do I find the options/keys/menus for using GV VM ?
You find them in your ear. Just listen to Kiki prompt you with the options.
is there a printed menu/tree somewhere?
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