Sudden Issue - Intermittent Tone
SteveInWA:
You will need to set up both Google Voice and Anveo 911 service from scratch, but it is quick and easy. You won't have to pay another fee to Anveo to do that.
ravennevar:
Thank you SteveInWA for your help! Everything seems to be working fine now after the upgrade and reset. The only issue I encountered was setting up the Anveo E911 service again. I clicked on SP2 and it took me to their page where I selected to restore Anveo settings to a device (something in that nature). It did add my Anveo service to SP2 and I tested the E911 with 933 and it also worked fine. However, when I started placing calls it was going through Anveo instead of GV (and draining my Anveo account balance in the process :(). I went to my Obi200 device in my dashboard and my SP2 (Anveo) had a check to use this service as the primary line for outgoing calls. I unchecked that and also unchecked the "Incoming Calls Will Ring On" box. However, the latter one does not stick and reverts to being checked. It does work now and it is going through GV for outgoing calls. Is there anything else that I need to do to make sure SP2 Anveo is only used for E911 and nothing else? Why can't I uncheck the "Incoming Calls Will Ring On" box if I do not really receive calls through this service?
Thanks again!
SteveInWA:
The Anveo E911 service needs that box checked. In an emergency, if you were to drop the call with the E911 center, the dispatcher needs the ability to call you back.
ravennevar:
That would be my guess too. However, when I was unknowingly placing calls through Anveo, people were not able to reach back to me when they called the number that showed on their caller ID. Their calls would not go through. So I am not sure how this would change in the event of an actual E911 call through Anveo.
SteveInWA:
Quote from: ravennevar on November 18, 2016, 09:27:10 am
That would be my guess too. However, when I was unknowingly placing calls through Anveo, people were not able to reach back to me when they called the number that showed on their caller ID. Their calls would not go through. So I am not sure how this would change in the event of an actual E911 call through Anveo.
That's how it works. It's harder to explain than it's worth explaining ;-) Essentially, the E911 service provider (Anveo and Anveo's E911 service provider partner) assign a unique caller ID number to your 911 calls. This is done because it's possible to call 911 with no existing DID number caller ID. 911 can call that number back.
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