Half the time can't answer incoming calls to Obi110 phone [-RESOLVED-]
obiJuanKanobi:
Hello,
Switched to GV on OBi110 about 4 months ago, configured with the GV wizard on ObiTalk and mostly it has worked well... but it has had a recurring problem that I can't seem to fix.
About half the time, incoming calls that we try to answer on the phone connected to the Obi110, can't be answered, that is, they ring until they go to GV voice mail even if we pick up the receiver and say 'hello' (and we hear nothing but silence). Occasionally, we do hear the incoming party but they can't hear us.
Read posts here with similar problems, so on our router (Linksys WRT54GL, with latest stock firmware) I forwarded ports 16600-16998 and 5060-5061.
Unfortunately, that seemed to introduce an additional problem, outgoing calls are now dropping, usually after 5 min or so, but sometimes sooner.
Since the port forwarding didn't seem to have any effect other than possibly causing outgoing calls to drop, I've turned off the port forwarding for now.
I suspect knowledgeable folks will say 'ahh, that's usually a router problem', and it might be, but same router worked fine with PAP2 and before that Sipura 1001 ATAs with Broadvoice.
Anyone have any possible solutions?
Thanks for any tips or advice.
RonR:
The ultimate test to determine whether your router is the source of problems is to temporarily bypass it. Connect the OBi directly to your broadband modem and power cycle both units. If the problem doesn't go away, your router is exonerated. If the problem does go away, you have your answer.
obiJuanKanobi:
Thanks for your reply Ron.
I did a brief test, connecting the Obi110 directly to the Comcast modem, and I didn't have any problems. Will have to wait a few more days to test further, as it isn't always convenient to disconnect our net connection at home.
Assuming it is my router, which I'm guessing it is (but will test further) what are my choices?
Are there known issues with certain routers? (And isn't the Linksys WRT54GL a fairly well respected and common router?) Might switching to Tomato firmware fix my problems, or rather, give me more options/settings that might fix my problems?
Are Obi devices known to work better with some routers rather than others? Anyone know?
RonR:
Quote from: obiJuanKanobi on July 25, 2011, 03:52:39 pm
Are there known issues with certain routers? (And isn't the Linksys WRT54GL a fairly well respected and common router?) Might switching to Tomato firmware fix my problems, or rather, give me more options/settings that might fix my problems?
When routers have issues, it's almost always with the firmtware they're running. The WRT54GL is a very popular and solid router, but the stock firmware from Linksys is not. I've used several WRT54GL's over the years with Tomato firmware installed and they've always performed very well with VoIP. If you upgrade yours to v1.28, there's an excellent chance your problems will go away.
obiJuanKanobi:
Great, I'll give that a try and report back on how it goes.
Thanks!
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