obiwifi adapter with obi 200 having setup problems
magicwine:
I have tried several times to call support at 408.634.5904, but pressing 2 for support, or even 9 to leave a message, is not recognized. It keeps repeating the options, then disconnects. I tried two other phones, same issues. Anyone know another way of speaking with an obi tech?
I recently purchased a 200. It works fine with one phone connected to it.
Because I need to use all the jacks in my house for this number, and I can't run a long ethernet cable, support advised Obiwifi adapter would accomplish this by plugging the 200 into any jack, with the wifi adapter plugged into the 200, then all the jacks would access the obi/google voip service.
First, I couldn't even see the obi network. It appears you actually have to have a wired ethernet connection to set it up/ OK, so I did that, entered admin, admin, and resulting screen on my phone said I successfully set it up and to dial a number for echo correction. That I didn't do, as I already did so when using the 200 on a wired connection.
So then I disconnected the wired ethernet connection and moved the 200 to where I will need to place it. Powered it on, connected the phone cord to a phone jack - with the wifi adapter still plugged into the back.
But it never displays a connection to the internet, and the obi wifi connection no longer appears on the phone. I closed and reopened the browser to return to 192.168.10.1, but the page won't load.
What do I do next? I am very close to my wifi router, about 14 feet, with a wall between two rooms that has a wide open arch and get strong wifi signals on all my other devices.
Thank you for your help.
Bob
SteveInWA:
Take your OBi closer to your router temporarily. Connect it with an Ethernet cable. Log into the OBiTALK web portal. Click on your device. Get into Expert mode configuration. Note: in the following instructions, you must first un-check BOTH boxes on the right side of the page, next to the setting you wish to change.
Go to the OBiWiFi Settings page. In the "Basic Settings" section, make sure that it is enabled, and set the preferred access point to Access Point 1.
Scroll down to the Access Point 1 section. Manually add your WiFi SSID and password.
Scroll all the way down to the bottom of the web page. Click the Submit button. Wait a few minutes for your device to be remotely configured and rebooted.
Pull out the OBi's power plug and the Ethernet cable, in that order. Plug in just the power plug and let it boot up. Does it now connect to the WiFi network?
drgeoff:
@magicvine
Some additional info which may help your understanding.
1. The **9 222 222 222 number is a test number on an Obihai server. It is known as "echo test" but has nothing to do with echo correction. It simply auto answers and after the announcement, returns whatever audio it receives from you. As such it tests if your OBi has a working connection to the internet and if audio is working in both directions. If you change how the OBi connects to your home network (and hence the internet) it is useful to dial that test number again to confirm you again have a working connection to the internet. (That test number should work irrespective of the OBi being registered on the OBitalk portal or of any other Service Providers being correctly configured. So it can be tested early in the whole process of fully configuring an OBi. Until it works there is no point in trying to proceed with registration or Service Provider setup.)
2. The 192.168.10.1 number is the IP address of the OBiWIFI when it is operating in Setup Mode as an Access Point. That allows you to connect directly to it from a WiFi equipped laptop, tablet or phone to give your OBi the SSID and security credentials of your router's Wi-Fi. Then the OBiWIFI changes from being an Access Point to being a Station (aka client) connected to your router. The OBiWIFI's IP address is no longer 192.168.10.1 but will be either the DHCP address allocated by your router or the static IP address you chose to configure on the OBi depending on whether you elected to have a dynamic or static address. Once the OBiWIFI is in its normal operating mode it will never respond to 192.168.10.1.
3. If you use the alternative method given by SteveInWA, my above paragraph is not applicable. The OBiWIFI is in Station mode all the time. The wired ethernet connection is just a temporary way of being able to enter your router's Wi-Fi details into the OBi.
magicwine:
Hi Steve and DrGeoff,
Thank you so much for your helpful replies. You are correct, when I logged into my router, I see the obihai device.
Steve - per what Dr Geoff stated - Am I still supposed to do this?: Go to the OBiWiFi Settings page. In the "Basic Settings" section, make sure that it is enabled, and set the preferred access point to Access Point 1.
I don't know the address of the settings page. If it's the 192.168.10.1, then that's already been done, but I was never asked there for my router password. Could that be the issue?
Unless I misunderstand, I don't think either reply actually addressed my issue - when I initially set this up, and had the wifi adapter in the obi200, I inserted the ethernet cable and only then was I able to do the setup from my phone. At that time the adapter was blinking blue.
But once I disconnect the ethernet cable, and move the 200 to where I need it, plug it into the phone jack, the adapter doesn't flash blue. If I remove it and replace it, it flashes blue once and stops.
The power and phone lights continue to flash green, the internet light never comes on, and when I open my router page, it now shows the 200 as inactive.
So my issue, as before, is when I move it (it's only about 14 feet from my router) and an open wall in between, I can't get the signal to become active. I'm repeating again cause I keep thinking this may have something to do with this, that during setup I never was asked or saw where to enter the router password. But even without this, the 200 allows me to make calls when the ethernet cable is inserted.
Help please!
Thank you.
Bob
SteveInWA:
Two people have given you the answer. Why don't you just follow our instructions exactly as posted, and not try to figure out alternative answers?
Set up the device first, over Ethernet. Forget about the temporary, peer-to-peer IP address as DrGeoff mentioned. Just get it working as an Ethernet-connected OBi. Confirm that it works that way. While it is working as an Ethernet-connected device, you can manually type in the WiFi SSID and password and set that access point to be preferred (so it won't waste any time looking at other access points nearby).
Leaving the device near the router, unplug both the power and Ethernet cables. Plug back in only the power cable and let it reboot. It should connect to your router via WiFi. If it works, then you can move it to the other room and see if you have a WiFi coverage issue or not. The blinking blue LED on the WiFi dongle is not a very useful indicator. When working properly, it will flicker, to indicate network activity.
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