OBi202 with CallCentric DID forwarding
jyx186:
I have OBi202 set up. GV is on SP1. In order to get 911 service, I signed up CC's DID Free number, and added it to OBi as SP2. At GV, I also added CC number, and checked forwarding to CC number. Based on the threads I have read, I unchecked forwarding to Google Chat.
However, the issue is if I call my GV number (from another phone), my home phone didn't ring. If I have Google Chat checked again (even with CC number checked), the phone would ring.
Not sure where I missed. I read many threads, still no clue.
Here are my setup:
GV: CC number added, forwarding checked
CC: DID free number ordered. I can call to this number, and my home phone will ring
OBi: SP1: Google Voice (Connected); SP2: CC (Registered)
Primary Line for Outgoing Calls Route to: SP1
Phone Rings on Incoming Calls from: SP1, SP2
Emergency Service Call Routes to: SP2
My goal is to have outgoing/incoming calls through GV. CC is mainly for 911 and CNAM
Please help. TIA!
SteveInWA:
Hi:
Good job; it sounds like you have set everything up properly, but obviously, since it isn't working, something isn't right.
To troubleshoot: on your Google Voice Settings page, Phones tab: https://www.google.com/voice#phones make sure that there is no check mark to the left of Chat, and there IS a check mark to the left of the CC number. It should show the ten-digit NY State CC telephone number, not your 1777xxxxxxx CC account number. For example, 1845xxxxxxx is the number you would use.
Noting the exact time of day, call your GV number from some unrelated phone number. What happens, exactly? It should ring the CC number until it gives up and goes to voicemail.
Log into your CC account dashboard, and click the link to look at today's calls. Do you see a record of the call you just made? If so, GV is forwarding the call to CC. If not, then it isn't.
jyx186:
Thanks for your reply.
So i tried again with Google Chat unchecked, only my CC number 315-xxx-xxxx checked. I made a call to GV number from an unrelated phone. There was no ring. Looked at CC site, and there was no call received.
So looks like the call forwarding to CC number is not working. Not sure why though.
If I make a call directly to CC number, my phone would ring, so the CC number is fine.
(BTW, i called 933 to check 911 service, and it worked. Now just need to make CNAM work)
SteveInWA:
Log into your Google Voice account, and go to the settings page. Remove the check mark to the left of your Callcentric number, and then completely delete it off of your account.
Click the "add another number" link and add it back again. It will pop up a window to have you verify the number by calling it, and then you will enter a two-digit verification code on the phone's touch tone keypad. If you don't see this pop-up, then you have pop-ups blocked, and you need to resolve that issue first.
Does GV successfully call the CC number to verify it?
As for CNAM, for some reason that I can't fathom, by default, CC disables inbound CNAM. There's a setting on their preferences page, in the "General" section, to enable it.
https://my.callcentric.com/preferences.php
jyx186:
When I added CC number to my GV accounts, I was called to verify with two-digit code. So I think I did right.
I also enabled CNAM feature on CC side. The problem is that GV forwarding to CC doesn't work.
Thanks
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