OBi202 with CallCentric DID forwarding
LTN1:
Quote from: jyx186 on December 16, 2016, 05:55:18 am
When I added CC number to my GV accounts, I was called to verify with two-digit code. So I think I did right.
I also enabled CNAM feature on CC side. The problem is that GV forwarding to CC doesn't work.
Thanks
To make sure the phone # being tested to call into GV isn't being blocked by GV or CallCentric, can you check to confirm that the call-in number is ringing Google chat (the OBi device)? Can you also try another call-in number to see if that number would ring CC?
jyx186:
If I call the CC number, my home phone (Obi device) will ring.
Could it be some config on CC side to block the forwarding from GV to CC?
SteveInWA:
Please add some other forwarding phone number, such as your cell phone, and test forwarding from GV to THAT phone number.
jyx186:
I added my work number, and had it the only number with forwarding checked. It rang when I called my GV number.
SteveInWA:
OK, thanks.
There is a new "outbreak" of perhaps a half-dozen or more users on the Google Voice help forum reporting call forwarding failures, from their GV numbers, to previously-working forwarding numbers.
Since your CC number has never worked as a forwarding number, it is impossible to tell whether the issue is just with your particular CC number, or if it is part of a wider issue. If it is being caused by the wider issue, then there is no point in trying to troubleshoot your CC number today.
Typically, the cause of these issues is a routing failure at one of the intermediate, or "transit" carriers between Google Voice and the final destination carrier. As this is a newly-reported issue, we haven't gotten any updates back from Google yet. Given that this is Friday, and they don't work on weekends, and the Christmas/Hanukkah holiday is fast approaching, I don't have any sort of ETA.
I suggest that you just use GV-->Chat-->Obi forwarding for now. You can post your problem over on the Google Voice forum by clicking the red button in the forum, and you can also watch some of the other threads with this issue.
Here is one thread: https://productforums.google.com/d/topic/voice/xdPXaGjxaDw/discussion
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