New firmware version for OBi20x series
Mango:
Quote from: ProfTech on December 22, 2016, 03:40:42 pm
Probably a question that cannot be answered but could the EX possibly mean that this is some sort of experimental firmware?
It means Obihai got annoyed by people running scripts on their firmware server to brute force version numbers.
chilirock:
Forgive me if this has been answered previously in a different thread, but if my OBi200 is currently at version 3.1.0 (Build: 5264), why does the IVR say "no software update available"?
Is that because my device is past the Hardware Warranty and Technical Support End Date? If so, is the only way to update by manually downloading the FW file?
Mango:
In mid-2015, Obihai introduced a support fee of $10/year for automatic firmware updates. Around that time, they stopped publishing release notes/changelogs, announcing firmware version numbers, and updating the -latest.fw files so that people would find it more convenient to just pay the fee instead of searching for reports on forums about how to fix the latest problem. Now, they have apparently started making the version numbers quasi-random, making it even more difficult to find the latest firmware version.
Their premium support offering must be profitable enough that it outweighs the bad PR that the disgruntled customers cause.
Quote from: chilirock on December 22, 2016, 08:49:02 pm
Is that because my device is past the Hardware Warranty and Technical Support End Date? If so, is the only way to update by manually downloading the FW file?
Yes to both.
chilirock:
So does that mean that if you don't pay the $10 for premium support, then updating the firmware via the IVR is not possible?
Does it also rule out updates via the OBiTalk portal?
Mango:
I wouldn't say completely impossible, because Obihai can certainly offer firmware updates in any way it wants. It would negate the purpose of the $10 fee, so it is unlikely they are going to offer firmware upgrades in those ways.
I don't pay the fee because I only use Google Voice for testing/experimental purposes, and the problems requiring a firmware upgrade really only happen when Google makes a fundamental change to their service. Since I use SIP-based service providers, that doesn't affect me.
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