Auto Attendant setup
MattLS:
Evening and Happy New Year all-
I have been thinking for awhile now about setting up an AA to help sift out the sales calls and especially the "Viagra" sales people that sometimes call daily.
I have the OBi202 and 2 GV accounts Business on SP1 and Home on SP2.
I just want a very simple setup to start- in fact 1 button push would be fine just to weed out the unwanted callers. Possibly I would add a few more actions later. Ideally I would want to record my own message(s) and have separate message for SP1 & SP2.
I'm having a hard time discovering if this is possible- is anyone familiar with this? From what I have read separating SP1 and SP2 on AA might be a problem?
SteveInWA:
Happy new year to you too, Matt!
I suppose Robert and/or DrGeoff will chime in regarding the OBi AA, but I suggest a different approach.
Callcentric, and some of the other Internet Telephone Service Providers (ITSPs), have various IVRs or auto-attendants that are much more flexible and useful than what's built into the OBi.
I use Callcentric. It has several features you can combine for call filtering/blocking: a spam call filter, a phonebook you can use to create a "junk caller" group, and mark calls received as junk, and an option that defeats predictive dialers by requiring the caller to press a random digit to connect your call.
You can either port your "Business" GV number to Callcentric (for free) or you can get a free inbound number from them, and then forward your GV calls to that number.
azrobert:
See the following thread for some AA basics:
http://www.obitalk.com/forum/index.php?topic=10297.0
Create a custom greeting something like: "Press 1 to complete your call"
If you place the custom greeting "%user1" in the Menu option, it will repeat when user doesn't respond.
If you place the custom greeting in Welcome option, it will only play once.
Delete all other greetings.
Change the AA DigitMap to: (0)
Change the AA OutboundCallRoute to: {0:ph}
When the caller enters 1, the OBi passes a zero to the DigitMap.
There is only one AA on the OBi202, so you can only have one message. Maybe there is this option in OBiExtras. I never looked at OBiExtras.
There is also a problem with routing. I assume you want SP1 routed to PH1 and SP2 routed to PH2. I never did this before, but I have an idea how to accomplish it. I would have to test it.
Other things you can do:
You can use a callerid white list for family/friends to bypass the AA.
You can use a black list to block calls without the AA.
You can use NoMoRobo to block robo calls, but it won't work in combination with the AA.
http://www.obitalk.com/forum/index.php?topic=8802.0
See reply#27 in the same thread for valid tollfree providers.
Taoman:
Quote from: SteveInWA on January 03, 2017, 08:49:26 pm
and an option that defeats predictive dialers by requiring the caller to press a random digit to connect your call.
You can either port your "Business" GV number to Callcentric (for free) or you can get a free inbound number from them, and then forward your GV calls to that number.
Unfortunately, using the Callcentric Telemarketer Block with a forwarded GV number won't work since GV ignores early media.
Note:
Steve, I changed my Callcentric Nomorobo call treatment so that I don't get that initial single ring if it's a spam hit. I route all incoming calls (that aren't in my phone book) to a hunt group. First entry in the hunt group is my toll free Nomorobo number via tf.arctele.com. Ring time is 5 seconds. Second entry is my primary extension with a 30-second ring time. This effectively gets rid of the first ring if Nomorobo gets a hit on the incoming number. This can't be done on VoIP.ms since they don't support hunt groups.
SteveInWA:
Quote from: Taoman on January 04, 2017, 12:45:52 am
Quote from: SteveInWA on January 03, 2017, 08:49:26 pm
and an option that defeats predictive dialers by requiring the caller to press a random digit to connect your call.
You can either port your "Business" GV number to Callcentric (for free) or you can get a free inbound number from them, and then forward your GV calls to that number.
Unfortunately, using the Callcentric Telemarketer Block with a forwarded GV number won't work since GV ignores early media.
Note:
Steve, I changed my Callcentric Nomorobo call treatment so that I don't get that initial single ring if it's a spam hit. I route all incoming calls (that aren't in my phone book) to a hunt group. First entry in the hunt group is my toll free Nomorobo number via tf.arctele.com. Ring time is 5 seconds. Second entry is my primary extension with a 30-second ring time. This effectively gets rid of the first ring if Nomorobo gets a hit on the incoming number. This can't be done on VoIP.ms since they don't support hunt groups.
RE: CC telemarketer block, right. I wasn't clear in that I was offering two alternatives; don't use GV and port the GV number to an ITSP, or, forward it to a CC DID. The first alternative would, of course, work better by utilizing all of CC's tools.
Cool idea about the hunt group, thanks.
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