Auto Attendant setup
drgeoff:
Your InboundCallRoutes are not the equivalents of azrobert's. Look at the character after the @.
Each of ph1, ph2 and aa has its own setting for Primary Line. It is the default SP that will be used for outgoing calls from that ph1, ph2 or aa unless overridden by specifying a different SP for that call.
MattLS:
Thanks drgreoff
I had the inbound typed correct on my config... :)
It seems to all work now ;D
The problem was that I needed to leave inbound SP1 as {(<A>@.):aa} and inbound SP2 as {(<B>@.):aa}
I did need to change AA outbound to {(<B:>@.):ph},{(<A:>@.):ph2} (just because I need sp1 to ring on ph2 and sp1 to ring on ph1)
so far so good
A note for anyone struggling with these settings- one trick I think I have learned today is to wait a few minutes for everything to update before testing new settings
next step is to create a forward so after auto attendant lets the call through, if ph1 doesn't answer in 4 rings it transfers to my cell- looks like this can be done in physical interfaces/ call forwarding/ forwardonnoanswer? can I just add any phone number in this field as 1-555-555-5555? or is this looking for some other format in this field?
MattLS:
Thank you for the tip about Callcentric- I have looked into this and agree that this will be more powerful and much easier to do what I need in one place.
drgeoff:
@GarFin
You should really have started a new topic as your requirements are different from those discussed in this one.
If you want the AA to answer calls from the PSTN line, then SP1 and SP2 have absolutely nothing to do with that so their settings are irrelevant.
The normal use of the AA is to do what you want so put the AA's InboundCallRoute back to defaults. Or if you never want to use the callthrough or callback features you can simplify it to {0,ph}. The DigitMap and PrimaryLine are only applicable to callthough and callback. CallbackAnswerDelay is only applicable to callback. Additionally you can choose what happens if the caller does not give a valid response to the prompt(s). The default (setting NumberOnNoInput to 0) will send the call to the phone. If left blank the AA will hang up the call.
As you want the the incoming PSTN calls to go to the AA and not directly to the phone, set the LINE port InboundCallRoute to {aa}.
The relevant section of the Admin Guide is http://www.obihai.com/OBiDeviceAdminGuide#_Toc367543095
GarFin:
Post removed. Will create a new topic.
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