Auto Attendant setup

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MattLS:
I didn't think I got any replies to this post- Thank you all

the telemarketers that are calling use some sort of system that makes it appear they are calling from a different city and number with each call so blocking specific numbers is of little use.

I already have SP1 set to PH1 and SP2 set to PH2 so that's no problem.

Sounds like I will just have to use the same recording for both lines, also no problem.

I will hopefully get time to try this soon and report back.

BTW it amazes me that all providers don't make this easy to do- they could even charge for it.. Feels like they are in league with the telemarketers.

SteveInWA:
There is no perfect solution to the robocallers who spoof different telephone numbers and change them frequently.  Nomorobo catches a lot of them.  Creating a whitelist would be the alternative.

I get a few (less than 5) spam calls per month to my Callcentric numbers that Nomorobo doesn't kill.  When I get one of those, I add it to my CC junk caller list, which has a call treatment to send any future calls from those numbers to the disconnected number SIT.

Lavarock7:
Many of the telemarketer calls I *used* to get were robo calls. There would be a ring, I would pick up and speak. A few seconds later a human or computer started their spiel.

If the phone is answered with a "Press 2 to find me" and a default to go to voicemail, the robo call goes to voicemail because their computer doesn't know to dial a digit. A telemarketer gets a notification when you answer and ends up connecting after your short message so he just hears dead air and eventually voicemail.

azrobert:
The following is how I would setup an OBi202 to block robo calls. SP1 calls will be routed to Phone1 and SP2 will be routed to Phone2. The caller must enter "1" to proceed after hearing your custom prompt. As Lavrock explained the instructions to proceed must be in the 1st few seconds, otherwise you will be telling the robo caller how to proceed. The message can be longer with additional information. You need to use OBi Expert to make the following OBi202 configuration changes.

Voice Services -> Auto Attendant

Under Auto Attendant Prompts set the following.
Menu: %User1%
%User1% will point to custom prompt#1.

All Other Prompts set to: &pause()
&pause() is the equivalent of deleting the prompt.

DigitMap: (<0:$1>)

OutboundCallRoute: {(<A:>@.):ph},{(<B:>@.):ph2}

AnswerDelay: 0

Voice Services -> SP1 Service -> X_InboundCallRoute: {(<A>@.):aa}

Voice Services -> SP2 Service -> X_InboundCallRoute: {(<B>@.):aa}

CallerID will be prefixed with "A" or "B"
In the AA outbound route CallerIDs beginning with "A" will be routed to Phone1 and "B" routed to Phone2.

If you want white list for bypassing the AA for selected CallerIDs:

User Settings -> User Defined DigitMaps -> UDD Map2:
Label: wlst1
(15556660001|15556660002|15556660003)

User Settings -> User Defined DigitMaps -> UDD Map3:
Label: wlst2
(15557770001|15557770002|15557770003)

Voice Services -> SP1 Service -> X_InboundCallRoute: {(Mwlst1):ph},{(<A>@.):aa}

Voice Services -> SP2 Service -> X_InboundCallRoute: {(Mwlst2):ph2},{(<B>@.):aa}

Record a custom prompt
Dial the following:
***0
1001#                   This will save the recording to %User1%.
                             1002# will save to %User2%
1                           This is for a new value for the recording
1                           Any digit will start the recording
Say your custom message
#                          Will end the recording. Leave a couple of seconds
                             of silence at beginning and end.
1                           Confirm the recording and save

MattLS:
Thanks allot for pointing me in the right direction I tried azroberts settings with a few minor adjustments

for example I have sp1 mapped to PH2 and SP2 mapped to ph1

So in voice services\AA
I changed OutboundcalllRoute to: {(<B:>@.):ph},{(<A:>@.):ph2}

and in Voice Services \ SP1 Service I changed Inboundcallroute to {(<B>@:):aa}
and in Voice Services \ SP2 Service I changed Inboundcallroute to {(<A>@:):aa}

It works but only on either SP1 or SP2 depending on the setting of Voice Services \ Auto Attendant \ PrimaryLine (choses which line has the AA??) reading the description for this setting I don't understand "which service is the primary line when dialing out for the AA"

What I need is for the AA to work on both SP1 and SP2 and for that matter SP3 and SP4 when I add them

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